We are passionate about service excellence within the IT and Digital Directorate and we strive to put the customer at the heart of everything we do. By listening to, and reviewing feedback about our services and identifying necessary service improvement programs, we help to drive a culture of service excellence and innovation. We promote customer centric behaviours by putting the customer at the heart of all directorate planning and delivery activities, working with the Directorate’s senior management team to realise continual service improvement.
Customer Service Excellence Standard
On 24th March, IT & Digital Services held their Customer Service Excellence Standard 12 month review assessment. IT & Digital Services are committed to providing the highest levels of service and support to all customers and so were extremely pleased to not only score ‘full compliance’ across all 57 elements of the assessment for the second year running, but also to achieve compliance plus scores in the areas of ‘Customer Insight’, ‘Culture of the Organisation’ and ‘Delivery’.
The Customer Service Excellence Standard is a Government quality standard for customer focused teams and organisations. CSE is based on a rigorous assessment of 57 elements grouped into 5 criteria. IT continue to hold their place in the Customer Service Excellence holders directory
IT & Digital Services Customer Charter
To Drive Innovation and Deliver Trusted Technology
IT and Digital aims to provide an excellent customer experience, using feedback to drive customer-focused change, putting the customer at the heart of everything we do. This charter informs you as our customers, what standard of service you should expect when dealing with IT and Digital Services.
Our commitment to you:
How you can help us
You can help us meet our aims by:
- Following the correct procedure for logging an incident or service request.
- Providing clear and accurate information when logging an incident or service request.
- Letting us know if our services do not meet the standards you expect.
- Being respectful in your interactions with our staff, in line with the Dignity and respect policy.