Service Information

The IT & Digital teams are here to support you by delivering technology based services and providing help and support to all of our customers.

Please find below information and advice on the current IT support arrangements in relation to COVID-19, as well as information on the Service Desk team and where to go if you need help and support.

If you’re unable to find what you’re looking for, please log a call with the Service Desk.

IT and Digital Services COVID-19 Information

Current support arrangements for IT and Digital. 

In response to the situation relating to COVID-19, and the current position across the Cornwall Campuses, the IT and Digital Directorate will have a reduced number of staff on site, with the majority of the team working remotely.  Our priority is to continue to provide the highest level of support, whilst ensuring everyone’s safety. We realise that this is still an uncertain and difficult time, and want to reassure all of our customers that our team remains available to provide support and guidance to staff and students across Falmouth University, FX Plus and the University of Exeter. 

What does this mean for you? 

The Service Desk is still your first point of contact should you need to get in touch with us. Due to the nature of remote working, we would ask that you log any enquiry on our self-service portal in the first instance. A guide on how to use the Self-Service portal is available to download below if needed.You can also use the self-service portal to update your incident or service request and to check on the current status of your calls.  

If you are unable to access the portal for any reason you can still contact us via email or over the phone.

How to contact us:

TypeNameStatusOpening TimesContact DetailsNotesTagsAlternative Times
Phone LineIT Service Desk
We're currently open.
Mon. – Fri. 8:45 am – 9:00 pm
Sat. – Sun. 10:00 am – 6:00 pm
Contact NamePhone NumberEmail Address
IT Service Desk01326 213822servicedesk@fxplus.ac.uk
Open (remotely).
Face to face contact only with pre-arranged appointments.

Our support location is conveniently located near to the Estates and Facilities helpdesk, and the student and library services helpdesk on Level 1 of the Exchange.