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Service Information

The IT & Digital teams are here to support you by delivering technology based services and providing help and support to all of our customers.

Please find below information and advice regarding IT support arrangements as well as information on the Service Desk team and where to go if you need help and support.

If you’re unable to find what you’re looking for, please log a call with the Service Desk.

Service Desk

The Service Desk team is responsible for supporting our customers from the first point of contact, striving to resolve Incidents and Service Requests as quickly and efficiently as possible. The team ensures that all calls are categorised and triaged effectively as well as managing any handover to other support teams while maintaining clear communication to the customer.

If reporting a fault of an urgent nature, we would recommend contacting the Service Desk by telephone on 01326 213822 to ensure we capture accurate information in order to resolve or escalate appropriately.

Students: For general advice or requests, students can contact the team by email.

Staff: For general advice or requests, we recommend using our Self-Service Portal, ensuring you enter as much detail as possible about your query. Please click here for a guide to Logging in to the Self Service Portal. If preferred, you can also contact us via email.

Once you have logged your call you will receive an email detailing a description of the issue you have raised, along with the date and time the team will aim to resolve it by.

IT Service Desk

Opening Hours

  • Monday 08:45 – 17:15
  • Tuesday 08:45 – 17:15
  • Wednesday 08:45 – 17:15
  • Thursday 08:45 – 17:15
  • Friday 08:45 – 17:15
  • We’re currently closed.