Service Information

The IT & Digital teams are here to support you by delivering technology based services and providing help and support to all of our customers.

Please find below information and advice regarding IT support arrangements as well as information on the Service Desk team and where to go if you need help and support.

If you’re unable to find what you’re looking for, please log a call with the Service Desk.

Service Desk

The Service Desk team is responsible for supporting our customers from the first point of contact, striving to resolve Incidents and Service Requests as quickly and efficiently as possible. The team ensures that all calls are categorised and triaged effectively as well as managing any handover to other support teams while maintaining clear communication to the customer.

For general advice or requests, we recommend using our Self-Service Portal, ensuring you enter as much detail as possible about your query. A guide on logging in to the Self-Service Portal is available below. If preferred, you can also contact us via email.

When reporting a fault, or if you have a more urgent request, then we would recommend contacting the Service Desk by telephone to ensure we capture accurate information in order to resolve or escalate appropriately.

Once you have logged your call you will receive an email detailing a description of the issue you have raised, along with the date and time the team will aim to resolve it by.

How to contact us:

TypeNameStatusOpening TimesContact DetailsNotesTagsAlternative Times
Phone LineIT Service Desk
We're currently closed.
Mon. – Fri. 8:45 am – 5:15 pm
Contact NamePhone NumberEmail Address
IT Service Desk01326
IT Open Access IT Suite DDM
(excl. Bank Holidays)

Our support location is conveniently located near to the Estates and Facilities helpdesk, and the student and library services helpdesk on Level 1 of the Exchange.