The Compass

Steve at The Compass

The Compass is a student information service that offers help and advice on any aspect of university life whether you have a quick query or require specialist support.

Our friendly and well-trained staff will be on-hand to respond quickly and professionally to all your student needs and queries and provide access and referral to a range of services including:

Student and Library Services

  • Accessibility and disability
  • Health and Wellbeing
  • Study skills
  • Languages and International support
  • Library general enquiries
  • Study space enquiries
  • Faith and spiritual support

Other university services

  • Campus signposting, information, and facilities
  • Accommodation
  • Money and funding
  • Student card collection
  • Letters and transcripts
  • Covid Information
  • Travel and transport
  • and everything else!

How to contact us

In Person

For any in person enquiries, you can visit one of our helpdesks:

  • The Compass at Penryn – within The Library in The Exchange building
  • The Compass at Falmouth Library – within The Library at Falmouth Campus (closed Sunday)
  • The Compass at Falmouth Student Hub – within the Lower Courtyard (open Monday to Friday 9am – 5pm)

Online Support

You can also view our FAQs or use our webchat service by visiting: or use our online form to log an enquiry:

You can also view your previous and existing enquiries with our teams by logging in to Compass Online.

Email and Phone

Alternatively, you can contact us using the details below:

Phone NumberEmail Address
01326 370460

Opening Hours

Mon. – Fri. 9:00 am – 5:00 pm

Every Wednesday from 3pm to 4pm The Compass is closed for staff training. Please see our FAQs for support during this time.

In an emergency, please use the following resources:

Comments and Suggestions

If you have any comments, queries or suggestions, please use the email above.