Service Status & Opening Times

Student and Academic Services

Compass Helpdesk (Penryn)

Mon. – Fri. 9:00 am – 5:00 pm

Campus Library (Penryn)

Mon. – Fri. 9:00 am – 8:00 pm
Sat. – Sun. 10:00 am – 6:00 pm

Compass Helpdesk (Falmouth)

Mon. – Fri. 9:00 am – 5:00 pm

Campus Library (Falmouth)

Food and Drink

AMATA Cafe

Mon. – Fri. 10:00 am – 2:00 pm

The Coffee Stop

ESI Cafe

Fox Cafe

Mon. – Fri. 8:30 am – 3:45 pm

Koofi

Mon. – Fri. 8:30 am – 5:00 pm
Sat. – Sun. 8:30 am – 12:00 pm4:30 pm – 7:00 pm

Penryn Campus Shop

Mon. – Fri. 9:00 am – 5:00 pm

Stannary Bar

Mon. – Sun. 1:30 pm – 10:30 pm

Stannary Kitchen

Mon. – Fri. 8:00 am – 2:00 pm

Sustainability Cafe

Mon. – Fri. 8:30 am – 4:00 pm

Facilities and Services

Falmouth Campus Art Shop

  • The Falmouth Campus Art Shop is open on Mondays at 10:00am – 12:00am and Wednesdays at 2:00pm – 4:00pm

IT Service Desk

Mon. – Fri. 8:45 am – 5:15 pm

Sports Centre

Mon. – Fri. 6:30 am – 10:00 pm
Sat. – Sun. 8:30 am – 6:00 pm

Multi Use Games Area

Mon. – Sun. 7:00 am – 10:00 pm

Disruptions

AMATA Lift (Asset 00227) Temporarily Out of Service – 14 June – Until Further Notice

The lift nearest the recording studios (asset 00227 in location B024-260) in the AMATA building is temporarily out of service and our contractors have been contacted to resolve the issue. This means there is restricted accessible access. We apologise for the inconvenience caused.

If you have any questions about this, please contact the Estates helpdesk on 01326 255686 or EstatesHelpdesk@fxplus.ac.uk.

Tannachie Garden Building (including Falmouth library, Seminar A&B) Planned Closure Dates – 3 June – 13 September 2024

Due to refurbishment most areas of the Tannachie Garden Building (including Falmouth library, Lecture Theatre 1 and Seminar A&B, the main entrance and toilets) will close on Monday 3 June 2024 from 8:00am. It is planned to reopen the building on 13 September (approx.) when the refurbishment is complete. The drawing studios in the Tannachie Garden Building have their own entrance and will remain open for access to the studios only. However, whilst the works take place, some noise disturbance is to be expected.

At times, there may also be potential disruption to main road through campus, to allow for deliveries and contractor vehicles on site. Our contractor will fully comply with all Health and Safety legislation and any alternative and accessible routes will be signposted by the Estates team.

If you have any questions about these works, please contact the Estates Helpdesk on 01326 255686 or EstatesHelpdesk@fxplus.ac.uk.

Essential IT Maintenance: Mon 8 July between 7:30 and 8:30am
Affecting Network on Penryn Campus, Falmouth Campus and the Knowledge Spa, Truro

Essential maintenance is required to replace hardware and implement a security update on our IT Network. This work, scheduled Monday 8 July, will impact the wired and wireless network (including Wi-Fi, phones, printers, tills and VPN) across all areas of the Penryn and Falmouth campuses (including Tuke House), and the wired network access at the Knowledge Spa in Truro. This means the network will be intermittently unavailable between 7:30am – 8:30am. The Wi-Fi at the Knowledge Spa will be unaffected. If you require an uninterrupted internet connection during this change window, you may consider working from home – although please note the disruption to the Falmouth & FX Plus VPN connections.

Please contact servicedesk@fxplus.ac.uk if you have any questions or concerns regarding the planned maintenance.

Exchange Courtyard Building Closed for Ventilation Project – 3 – 30 June 2024

Due to planned works to the ventilation system, there will be no access to the Exchange Courtyard main corridor, seminar rooms and washrooms from Monday 3 June through to Sunday 30 June. The small carpark between carpark B and the Stella Turk building will also have restricted access for duration of project. The main access route through the Exchange Courtyard building, via the sliding door entrances, will not be affected. Access to Daphne du Maurier level 3 and the Estates Helpdesk office will not be affected and no diversion routes are required.

If you have any questions about this, please contact the Estates helpdesk on 01326 255686 or EstatesHelpdesk@fxplus.ac.uk.

AMATA Carpark Partially Closed – 12 – 30 June 2024

Due to the installation of additional photovoltaic panels on the AMATA roof, the AMATA car park will be partially closed on Wednesday 12 to Sunday 30 June.

If you have any questions relating to this work, please contact the Estates Helpdesk on 01326 255686 or EstatesHelpdesk@fxplus.ac.uk.

Design Centre, DDM, and Immersive Roofs – 17-21 June

Works to install edge protection to the Design Centre, DDM, and Immersive roofs will take place on Monday 17 to Friday 21 June. These are restricted areas and the works should not affect any accessible routes. Some noise and the usual activities of contractors being on site are to be expected.

If you have any questions about these works, please contact the Estates Helpdesk on 01326 255686 or EstatesHelpdesk@fxplus.ac.uk.

No Access to the Tremough House Annex Doctors Entrance – 17 – 21 June

On Monday 17 to Friday 21 June, the steps outside Tremough House Annexe Chapel Lecture entrance and Tremough House Annex Doctors Entrance will not be accessible, due to the installation of tactile pavers. Please use the alternative diversion route which will be signposted.

If you have any questions about these works, please contact the Estates helpdesk on 01326 255686 or EstatesHelpdesk@fxplus.ac.uk.

Essential IT Maintenance Affecting Wired and Wireless Network – Multiple Locations, Dates and Times Between 18 June – 3 September 2024

Essential maintenance is required to refresh our IT Network and to replace end of life infrastructure across our campuses. This work will be occurring during the morning, taking approximately 30 minutes, and will affect the wired and wireless network (including Wi-Fi, phones, printers, and tills). This means a connection will be unavailable in the following locations on the specified date and time.   

If you are based in any of these locations, you will need to use a workspace in another area on our campuses during the 30-minute timeslot, or work from home.

Please contact servicedesk@fxplus.ac.uk if you have any questions or concerns regarding the planned maintenance.  

Date Location Time 
Tue 18 Jun Tremough House & Annex; Chapel Lecture Theatre; Aviary; Sonva Hut   08:00 – 08:30 
Wed 19 Jun Air; Creative Bridge; Launchpad; Welcome Building    08:00 – 08:30 
Thu 20 Jun Performance Centre (including AMATA Café); Unit 5b; Unit 7    08:00 – 08:30 
Fri 21 Jun Heart Reception; Penryn Campus Shop; SoFT (Ground & First Floor)   08:00 – 08:30 
Mon 1 Jul SERSF and Stella Turk Buildings    08:00 – 08:30 
Tue 2 Jul CLES; DDM corridor (between 3075 and CLES Teaching Lab); Design Centre (FTI & Games Suites)   08:00 – 08:30 
Wed 3 Jul Cornwall Business School; Design Centre; Masters Suite;    The SU    08:00 – 08:30 
Thu 4 Jul Falmouth Campus; Fox Cafe; Art Shop; Tuke House    08:00 – 08:30 
Fri 5 Jul Peter Lanyon   08:00 – 08:30 
Tue 9 Jul DDM IT suites (including IT service desk); Estates Helpdesk; Exchange Courtyard; Stannary Bar; Sustainability Café   07:30 – 08:30 
Mon 15 Jul Bird Hide; Farmhouse; Nursery; REEF; Sports Centre; Tremough Barton Cottages    08:00 – 08:30 
Tue 3 Sep Glasney Lodge; Glasney Parc; Koofi    08:00 – 08:30 
Tue 3 Sep Glasney View    10:00 – 10:30 

External Works to Steps in Exchange Courtyard – 24 – 27 June 2024

External works to the steps in Exchange Courtyard (adjacent to Fashion & Textiles Institute) will take place on 24 – 27 June. Although an area will be closed off, minimal noise disruption is to be expected as no accessibility routes will be affected. This notice is just for awareness.

If you have any questions about this, please contact the Estates helpdesk on 01326 255686 or EstatesHelpdesk@fxplus.ac.uk.

All Printing Services Unavailable Due to Planned Maintenance (All Campuses) – 25 June 2024

Due to planned server maintenance, all printing services will be unavailable across all our Cornwall campuses on Tuesday 25 June, between 9:00am and 17:00pm. During the maintenance window stated, preexisting jobs in the print queues will be unaffected. It is recommended not to queue print jobs during the maintenance window as these may need to be re-sent after the maintenance is completed. If you have any questions about this maintenance work, please contact our IT Service Desk on service.desk@fxplus.ac.uk.

Refurbishment of Lemon Games – 1 July – 19 August 2024

The refurbishment of Lemon Games will commence on Monday 1 July, with likely completion the week commencing 19 August (estimated). This means that the following rooms: Lemon, Mint and Lime, will not be bookable whilst the works take place. Our contractors are aware of graduation dates and works will not take place on these days.

If you have any questions about these works, please contact the Estates Helpdesk on 01326 255686 or EstatesHelpdesk@fxplus.ac.uk.

Disruption to UoE Secure Wi-fi Used by University of Exeter (UoE) Staff on Penryn Campus – 2 July – 8:30am – 8:45am

IT Services will be carrying out essential maintenance to hardware which supports the UoE Secure wi-fi used by UoE staff on Penryn campus. During the proposed 15-minute change window, there may be disruption to the UoE Secure Wi-fi connections. During this period, UoE staff are advised to connect to the wi-fi via Eduroam instead. Instructions to connect to Eduroam are available here: https://fxplus.ac.uk/it-services/wifi/

IFY Graphics Closed (Falmouth Campus) – 16 July – 5 August 2024

Due to the partitioning works being carried out in IFY Graphics, there will be no access to the space from Tuesday 16 July through to Monday 5 August (estimated).
If you have any questions about this, please contact the Estates helpdesk on 01326 255686 or EstatesHelpdesk@fxplus.ac.uk.

Graduation 2024 – Parking on Campus – 25-26, 30-31 July and 1 August

Please be aware that the dates for Graduation this year are:

  • University of Exeter, 25-26 July
  • Falmouth University, 30-31 July & 1st August.

On these dates the car parks (and campuses) will be extremely busy. During this time, car sharing is encouraged and, where possible, you may consider remote working or visiting campus on an alternative day.

Fire Alarm Testing at Falmouth and Penryn Campuses

Penryn Campus testing: Fridays 7:30am to 9:00am.
The bell will sound for a few seconds so please take no action and do not evacuate the building at this signal. If you cannot hear the alarm in your area, please inform Security on extension 5875. Should the bell continue to sound, please assume it is a real alarm and evacuate accordingly. Please obey alarms at all other times.
Falmouth Campus testing: Fridays from 3:00pm.
Contact: Security Tel: 01326 255875 (ext. 5875) or email: securityservices@fxplus.ac.uk

Please send comments, feedback and submissions to comms@fxplus.ac.uk