Service Status & Opening Times

Essential statutory maintenance will be carried out on High Voltage Equipment between the 7th-8th April. The following buildings will be affected:

1. Data Centre & Daphne Du Maurier (West)  – Approximated work of 2.5 Hours (Friday 7th- AM)
   • During these checks the Data Centre will be maintained via back-up power generators.
   • Daphne Du Maurier (West) will be maintained via back up power generators.

2. Air & Launchpad – Approximated work of 4 Hours (Saturday 8th- AM)
   • Air & Launchpad will experience a full shutdown of M&E services.

3. SERFS & Stella Turk – including Exchange Courtyard – Approximated work of 4 Hours (Saturday 8th PM)
   • SERFS & Stella Turk will be maintained via back up power generators.
   • Exchange Courtyard will experience a full shutdown of M&E services.

For further information, please email: estateshelpdesk@fxplus.ac.uk

Essential network security maintenance will be taking place between 07:00 and 09:00 on Tuesday 4 April at Falmouth and Penryn Campus (including Tuke House). IT services will be unavailable during this window. 

On or off campus, impacted services include (but are not limited to):  

• The wired network (inc VPN)  
• Wired internet & Wi-Fi (including Eduroam; FXNet Secure; Guest; ResNet; UoE Secure) 
• Telephones 
• Systems such as MyFalmouth, Agresso, Compass Online and iTrent 

Cloud based platforms, including Office 365 and Teams will be available via 3/4G if you are based on campus (subject to suitable mobile phone signal), or from home internet connections. 

Retail and food/drink outlets will open from 09:00. 

Should urgent assistance be required during this maintenance window: 

• Phone (from your mobile) 01326 253503 / 01326 254444 
• Safe zone can be accessed via 3/4G if it is usually accessed through Wi-Fi. 
• Come to either Glasney Lodge or the Security Building by the parking barriers on Penryn Campus 

If you have any questions or concerns, please contact the IT Service Desk. 

Contact: IT Service Desk 

Tel: 01326 213822  

Email: servicedesk@fxplus.ac.uk 

Penryn Campus testing: Fridays 7:30am to 9:00am.
The bell will sound for a few seconds so please take no action and do not evacuate the building at this signal. If you cannot hear the alarm in your area, please inform Security on extension 5875. Should the bell continue to sound, please assume it is a real alarm and evacuate accordingly. Please obey alarms at all other times.
Falmouth Campus testing: Fridays from 3:00pm.
Contact: Security Tel: 01326 255875 (ext. 5875) or email: securityservices@fxplus.ac.uk