Service Status & Opening Times

The IT and digital directorate will be migrating Falmouth Exeter Plus, Falmouth University, the University of Exeter and the SU’s telephone number ranges from existing provision to a new contract. This will result in efficiency savings and a more direct route to support. Once completed, you will be able to continue to use your phones as before, with no changes to how you make or receive phone calls.   

All landline numbers may be temporarily unavailable at some point  between 9:00 am and 13:00 pm on Monday 24 March 2025  

• The porting process typically involves a maximum downtime of 20 minutes, if any, occurring between 9am and 1pm.  

• During porting, inbound, outbound, and voicemail services may be unavailable. Forwarding numbers within these ranges to another range will not be possible as a workaround.  

• Internal calls will remain unaffected (this includes lift alarm handsets).  

• Ongoing inbound or outbound telephone calls will not be interrupted.  

• Emergency calls should be made using mobile phones during this period.  

Details of the extensions can be found below; key stakeholders have been contacted directly.  

14XX, 17XX, 18XX, 27XX, 37XX, 38XX, 3XXX, 4XXX, 5XXX, 259XXX   

If you have any concerns, please contact servicedesk@fxplus.ac.uk.

Due to the installation of new heating pumps, there will be no heating throughout the whole of the Daphne Du Maurier building on Tuesday 25 March, from 8:00am. The works should be completed by the end of the working day. If you are working in this building, please dress appropriately for the slightly cooler temperatures.  

If you have any questions about the works, please contact the Estates Helpdesk on 01326 255686 or EstatesHelpdesk@fxplus.ac.uk.  

Due to construction works at Camborne School of Mines, a section of Car Park E (a total of 10 spaces next to the boulders) will be cordoned off and unavailable for a period of three months, from Friday 3 January to Friday 4 April 2025.
If you have any questions about the works, please contact the Estates Helpdesk on 01326 255686 or EstatesHelpdesk@fxplus.ac.uk.

Works are progressing at the CSM, on the two construction projects, part-funded by the UK Government through the UK Shared Prosperity Fund*.

The CSM Museum entrance remains open, although access to affected lab spaces and other areas will be restricted while refurbishment work takes place.  

The building compound has been installed near to the Deep Digital Cornwall entrance in car park E, on the site of the old disabled parking bays. Please note, that the (unused) disabled parking bays within Carpark E will be out of use entirely for the duration of the project, for a period of three months until the project’s expected completion date on 4 April 2025.

Construction Weekly Look Ahead – Monday 24 – Sunday 30 March 2025

Monday 24 March – 7:30-16:00 – Ductwork Change for the Fume Cupboard move, Air Conditioning Test and Commission, BMS Complete and Test, MF Ceiling install, Wiring of Roof Mounted plant, First Fix Wiring and Containment, Snagging, Resin Sink delivery  

• This will affect the spaces under construction as well as low level impact to some surrounding spaces. Communications have been circulated in advance so any alternative arrangements can be made should they be deemed necessary. 
• No noisy or dusty works are expected. 

Tuesday 25 March – 7:30-16:00 – Ductwork Change for the Fume Cupboard move, Air Conditioning Test and Commission, BMS Complete and Test, MF Ceiling install, Wiring of Roof Mounted plant, First Fix Wiring and Containment, Snagging, Dado Install 

• This will affect the spaces under construction as well as low level impact to some surrounding spaces. Communications have been circulated in advance so any alternative arrangements can be made should they be deemed necessary. 
• No noisy or dusty works are expected. 

Wednesday 26 March – 7:30-16:00 – Air Conditioning Test and Commission, BMS Complete and Test, MF Ceiling install, Duct Lagging, Wiring of Roof Mounted plant, Second Fix Electrical to Labs and Roof, Snagging 

• This will affect the spaces under construction as well as low level impact to some surrounding spaces. Communications have been circulated in advance so any alternative arrangements can be made should they be deemed necessary. 
• No noisy or dusty works are expected. 

Thursday 27 March – 7:30-16:00 – Air Conditioning Test and Commission, BMS Complete and Test, MF Ceiling install, Duct Lagging, Whiterock to Risers, Wiring of Roof Mounted plant, Second Fix Electrical to Labs and Roof  

• This will affect the spaces under construction as well as low level impact to some surrounding spaces. Communications have been circulated in advance so any alternative arrangements can be made should they be deemed necessary. 
• No significant noise or dust is expected.  

Friday 28 March – 7:30-16:00 – Air Conditioning Test and Commission, BMS Complete and Test, MF Ceiling install, Duct Lagging, Vinyl Flooring, Drench Shower Second Fix, Writing of all Roof Mounted Plant, Second Fix Electrical to Labs and Roof  

• This will affect the spaces under construction as well as low level impact to some surrounding spaces. Communications have been circulated in advance so any alternative arrangements can be made should they be deemed necessary. 
• No significant noise or dust is expected.  

Saturday 29 March – 7:30-16:00 – Snagging.

If you have any events taking place that may be affected by the works, or if you have any questions, please contact the Estates Helpdesk on 01326 255686 or EstatesHelpdesk@fxplus.ac.uk.

Whilst we are working to replace our boilers with air source heat pumps in the SERFS and Stella Turk Buildings, the SERFS loading bay is to be used as the site compound for a period of two months, from Monday 10 March to Friday 9 May 2025. As part of this, there will be no vehicular or pedestrian access on Wednesday 12 and Thursday 13 March 2025 to allow for crane lifting materials on to the roof of Stella Turk and SERFS. Any deliveries/collections and emergency vehicle access will be managed by ZLC, the contractor.

If you have any questions or if you are aware of any planned deliveries on these dates, please contact the Estates Helpdesk on 01326 255686 or EstatesHelpdesk@fxplus.ac.uk.

Whilst we are working to replace our boilers with air source heat pumps in the SERFS and Stella Turk Buildings, it is necessary to close part of carpark J for material storage, for a period of two months. During this time, please use an alternative area of the car park.

If you have any questions about the works, please contact the Estates Helpdesk on 01326 255686 or EstatesHelpdesk@fxplus.ac.uk.

Due to the IT Maintenance work taking place (see below), which will disrupt the wired and wireless network (including wi-fi, phones, printers and tills), the Stannary will open from 8.30am on Tuesday 15 April, instead of the usual 8:00am.

Essential maintenance is required as part of the IT Network Refresh cycle to replace end of life infrastructure across the campuses.

There will be disruption to the wired and wireless network (including wi-fi, phones, printers and tills) across all areas of the Penryn and Falmouth campuses (including Tuke House). Due to this, the Stannary will open from 8.30am on Tuesday 15 April, instead of the usual 8:00am.

Wired network access at KSPA will also be impacted (wi-fi will be unaffected).

• There will be disruption to the network between 06:30 and 08:30.
• The Network and Internet connectivity will be restored by 08:30 but the change window extends through to 12:00 whilst we monitor services.
• Calls to and from the Glasney Lodge phone (01326 253503) will be unaffected during this change window.
• If based on site before 08:30, should you experience any network disruption, you can connect to the internet and cloud-based services (ie Microsoft 365 / SafeZone) via your own mobile data.

Date	Location	Time
Tue 15 Apr	Penryn and Falmouth Campus (including Tuke House). KSPA – wired access only (WiFi will remain available).	06:30 – 12:00

Please contact servicedesk@fxplus.ac.uk if you have any questions or concerns regarding the planned maintenance.

Essential maintenance is required as part of the IT Network Refresh cycle to replace end of life infrastructure across the campuses. The wired and wireless network (including wi-fi, phones, printers and tills) will be unavailable for up to 30 minutes across the below locations.  

If you are based in any of these locations, you may wish to use a workspace in another area on our campuses during the change window, or work from home.  

Date	Location	Time
Wed 2 Apr	CSM / Forensics Labs	08:00 – 09:00
Thu 24 Apr	DDM top floor – AV/LT & Sem / BioLabs	08:00 – 09:00

There may be some disruption to wi-fi and phones whilst we complete some preparatory work to re-patch services on the below dates and times:

Date	Location	Time
Mon 31 Mar	CSM / Forensics Labs	08:30 – 09:00
Thu 17 Apr	DDM top floor – AV/LT & Sem / BioLabs	08:30 – 09:30

Please contact servicedesk@fxplus.ac.uk if you have any questions or concerns regarding the planned maintenance.

Penryn Campus testing: Fridays 7:30am to 9:00am.
The bell will sound for a few seconds so please take no action and do not evacuate the building at this signal. If you cannot hear the alarm in your area, please inform Safety and Support on 01326 255875. Should the bell continue to sound, please assume it is a real alarm and evacuate accordingly. Please obey alarms at all other times.
Falmouth Campus testing: Fridays from 3:00pm.
Contact: Safety and Support Tel: 01326 255875 (ext. 5875) or email: securityservices@fxplus.ac.uk