New Students

Welcome to IT Services!

If you have just arrived you may have lots of questions and queries which you’ll need answering. We’re here to help you with any query you might have. The Service Desk will be your first port of call for anything related to IT and our team of friendly staff will be happy to assist you as best we can.

Just come and ask our friendly team.

When you arrive:

It is worth going through the checklist below to make sure you have everything you need to get started:

  • Have you enrolled? -This will normally be completed before you arrive on campus. If you are unsure whether you’ve completed your enrolment and you’re a student at Falmouth University you’ll need to contact Student Records in the first instance – If you’re a University of Exeter student, please contact the Exeter helpdesk on or 0300 555 0444
    OrganisationContact NamePhone NumberEmail Address
    Falmouth UniversityStudent
  • Have you connected your internet in Halls of Residence? – WI-FI is available throughout Glasney Village and Tuke House. The connection is RESNET. If you have any problems connecting please contact the 
    OrganisationContact NamePhone NumberEmail Address
    FX PlusIT Service Desk01326
  • Have you accessed your student email? – Please refer to the Email section for all the information you need to access your student email.
  • University of Exeter student? – Lots of helpful information can be found on the new students section of the Exeter website.

For any questions you may have or if you would just like to meet us and say hello, you can visit us in person, call us or email us with your query.

How you can reach us…

OrganisationContact NamePhone NumberEmail Address
FX PlusIT Service Desk01326


You can print to any IT Suite printer from any of the Macs or PC’s in the suites in colour or black and white. However, you’ll need to buy print credits first! You can buy print credits online using the payment portal.

With our ‘FIND ME’ printing facility, you can print now and collect later from any of the Konica photocopier / printers in the suites. When you are ready to print, just select the FIND ME printer from the printer list and then when you are ready to collect your print outs swipe your ID card on a Konica printer.

It is also possible to print directly from your own computer using the WebPrint facility.
For further information including details of the reprographics services, please visit the Reprographics section.

Office for PC and Mac

How to download and Install Office 365 on a PC or Mac

Download Office

Go to and if you’re not already signed in, select ‘sign in’.

Sign in using your university email address and password. (If you are unsure of these details, please contact the Service Desk).

From the Office home page select ‘Install Office’ at the top right of the screen.

You are eligible to install Office on up to 5 PCs or Macs, 5 tablets and 5 smartphones.

Once you have clicked ‘Install’, you will be guided through the installation process on your device.

Once Office has successfully downloaded, you will need to follow the online prompts to complete the installation.

Depending on your browser, select Run (in Edge or Internet Explorer), Setup (in Chrome), or Save File (in Firefox).

If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? select Yes.

Install Office:

The install begins.

Your install is finished when you see the phrase, “You’re all set! Office is installed now” and an animation plays to show you where to find Office applications on your computer. Select Close.

Activate Office:

To open an Office app, select the Start button (lower-left corner of your screen) and type the name of an Office app, like Word.

If you have Windows 8.1 or 8.0, type the name of an Office app on the Start screen.

To open the Office app, select its icon in the search results.

When the Office app opens, accept the license agreement. Office is activated and ready to use.

Further instructions and guidance can also be found here – Download and install or reinstall Microsoft 365 or Office 2019 on a PC or Mac

Or alternatively, should you have any problems, please contact the Service Desk.