Frequently Asked Questions

Why is my document not printing?

If you are experiencing issues with printing, it might be due to one of the below reasons:

  • Check your file size. Is it below the file size limit of 250MB? Anything over this size will not print.
  • Do you have enough print credit to pay for your work? If you do not have enough credit you will be unable to print.
  • Does the machine, where you are releasing your work, have enough paper or toner?
  • Check for any warning signs on the printer.
  • To get further help with your printing issue please contact the IT service desk