How can we help you?

SafeZone is a quick and easy way of connecting you to the security team when you’re on one of our campuses. It saves you having to remember any numbers, and allows you to send additional details through like photos or your exact location. This helps keep everyone safe, and let’s us get you the right help whenever you need it.

If you’re working alone, or outside of regular hours (typically between 8am and 6pm but this can vary depending on which building you’re in) you can also “Check in” with our security team through the app. This allows them to see your exact location, as well as an indication of how long you expect to be in that area, giving you a bit of extra peace of mind.

If you forget to check out, the security team will be in touch through the app to make sure everything’s OK – they won’t know whether you forgot or whether there’s a problem, so they’ll have a quick chat just to make sure you’re alright. After that, you’ll be “checked out” so won’t appear on the system until you “check in” again.

Once you’ve downloaded and logged-in to the app, you can use the three main buttons to get first aid, alert the security team that you need emergency assistance, or get help with a less urgent enquiry. You simply push the button and the app will walk you through any relevant next steps (like telling us where you are, or providing a photo)

You can also use the “Check in” function if you feel it’d be helpful for the security team to know where you are for a longer period of time – typically, this is if you’re working somewhere alone or outside of regular hours.

SafeZone works across Falmouth, Penryn, and Truro campuses. If you’re working on the University of Exeter’s Streatham campus in Devon, it will work there too.

You can still claim Disabled Students’ Allowance if you are studying for a postgraduate degree. Please email Accessibility@fxplus.ac.uk if you need support with this. 

If you want to withdraw or interrupt from the University, you will need to: 

See your tutor at your College or the Penryn Info Point team to discuss your options before starting the process of withdrawal or interruption. 

You will then either be directed to complete the form through SID Online, or a College administrator can go through the form with you in person or over the phone if you prefer.  

Please make sure you select the proposed date of withdrawal. This must be agreed between yourself and the college. 

If you are an International student on a Tier 4 student visa, you will need to see an International student support advisor. Please make an appointment by emailing info.penryn@exeter.ac.uk. 

If you are in University Accommodation, the accommodation team will update the online Withdrawal form to let you know about moving out and terminating your contract. For more information please contact accommodation@fxplus.ac.uk. 

Once the online form has been approved by the Associate Dean for Education or nominated delegate (and the International Support Team/Accommodation if necessary), it will be passed on to our Student records team who will complete the process and send you an email to confirm. If relevant, the University will notify the Student Loans Company of your withdrawal. 

Please return your UniCard to the Info Point desk in the Peter Lanyon Building. 

Please be aware that there may be serious financial implications if you withdraw from your studies at the University of Exeter. You are strongly advised to consult the Student Union advice team before completing a withdrawal form. You can make an appointment with them on 01326 255861 or advice@su.org.uk 

Falmouth University 

Students considering withdrawing or intermitting 

If you wish to withdraw or intermit from your studies, you should discuss the matter with your course team and Student Advisor to consider whether this is the right decision for you and contact the Finance department, as there could be financial implications because of this action. Please refer to the useful guidance, which includes information on how to apply for an intermittence or withdrawal. 
 
If you decide to withdraw you should also return your student ID card.   
 
Student Records will send acknowledgement of your withdrawal/intermittence, on receipt of approval from the course team. 

Intermitting students wishing to return 

 
Student Records will contact intermitting students by email asking if they still intend to return. Intermitting students must respond to Student Records by the date noted in the email.  Informal confirmation, for example to a course tutor, is not acceptable. Where no response is received by Student Records, intermitting students will be deemed to have withdrawn from their studies. 

Falmouth University 

Go to myfalmouth.falmouth.ac.uk  and click on the “bank letter” tile to print your own letter. 

If you are concerned about your sexual health, need advice on contraception, or think you are pregnant, you can get advice from your GP.   

If you have been a victim of sexual assault and/or rape, we are here to help you. 

Please talk to a professional who can support you and provide the appropriate help and advice.  You can choose to report directly to the police by calling 101 or 999.

You may also want to talk to your GP.    

You can also speak to the Student Support team. We work closely with these providers, the police, and campus security, and we can organise for you to meet them on campus if you prefer.   Please do let us know so we can ensure safety for you and for other students. 

Go to you iExeter page and select Student records. You can select and print a bank letter from there

If you’ve been a victim of crime, you’ll need to decide whether or not to tell the Police. 

The Police will offer specialist advice and follow up support options. 

Whether or not you also make Student Support aware, so we can work with the Police and your university to minimise further risk to you or to other students. 

Student Support can also work with the Police and your university to minimise further risk to you or to other students.  We will also discuss possible follow up support.   

You can contact Student Support through The Compass: Call 01326 370460, or email Studentservices@fxplus.ac.uk

We aim to provide an environment where all students and staff are treated with dignity and respect and where harassment, bullying, victimisation and stalking are unacceptable.  

If you feel you’ve experienced any of these, please speak out. You can contact the police directly by calling 101 or 999.  

Please also contact Student Support, so that we can talk through your options and help to keep you safe.  You can contact the team through The Compass helpdesk on 01326 370460 or email Studentservices@fxplus.ac.uk

An abusive relationship can involve physical, sexual, emotional or financial abuse.  Please seek professional support with understanding the complexities, and to keep you safe.  Talk to the Student Support team – we work closely with specialist support services and can arrange for them to come and see you on campus in a way that feels comfortable for you.   

You will decide whether or not to tell the police.  If you are in immediate danger, always call 999.  If you are on campus, let Security know.   

If you are concerned for yourself or for a friend, you can refer directly to First Light, or you can ask us to refer you.   

There’s lots of support available, if you think you might need some help – don’t hesitate to ask. 
 
Our on-campus Wellbeing Service offers two main types of support, counselling and mental health. 
 
Our Counsellors offer confidential support for students experiencing difficulties with their psychological or emotional wellbeing. They’re qualified practitioners who aim to help you cope more effectively with any personal and/or emotional difficulties that may arise during your time at University. 
 
Our Mental Health team provide expert advice and support on a range of mental health difficulties. Team members are registered mental health professionals, who can help you consider their needs and support options, and provide advice and guidance. 
 
Get in touch with us to discuss support if: 
•    You have a mental health difficulty that has lasted for a year or is likely to last for a year (e.g. anxiety disorders such as panic, social anxiety, and obsessive compulsive disorder; eating difficulties; depression; bipolar disorder; personality disorders; psychoses). 
•    You have a mental health difficulty and are taking prescribed medication 
•    You are experiencing difficulties with your psychological or emotional wellbeing which is impacting your ability to study and cope at University 
 
If you feel that the Wellbeing Service is right for you, complete our Wellbeing Appointment Form on Compass Online, you’ll need your university username and password. For guidance on how to access the form, please visit: http://www.fxplus.ac.uk/students/student-support-services/counselling.  
 
A member of our team will be in touch within three working days (or longer during peak times) to discuss options for your support, based on your current concerns. 
 
You can also email studentservices@fxplus.ac.uk or call us on 01326 370460. 
 
If your concerns need more immediate attention, go to ‘I need help in an emergency’. 
 
If you just need a safe space to talk, we also have a service called ‘Time to Talk’. It’s for those who don’t need specialist support, but might have homesickness, experienced a relationship break up, have problems with housemates or are feeling stressed with course work or exams. You can book a Time to Talk session by logging into the Compass Online. For further information visit: http://www.fxplus.ac.uk/students/student-services/wellbeing/time-talk. 

If you have a physical injury or are experiencing severe symptoms such as fever, pain, vomiting, bleeding, shortness of breath, or have taken an overdose, you should go to the nearest Emergency Department in Truro: 
Royal Cornwall Hospital (RCH), Treliske, Truro, Cornwall, TR1 3LQ 
 
You can call Glasney Lodge on 01326 253503 (3503 from internal phones at Glasney) or Campus Security on 07768557779 if you need help from campus staff or want them to call you an ambulance. 
 
Call 999 for an ambulance if you’re off campus. 
 
If you are feeling suicidal, or have or urgent mental health needs please seek immediate help. 
 
Go to the local A&E department, if you can’t get there, call 999 and ask for an ambulance. 
 
If you need some support right now, but don’t want to go to A&E, contact the Samaritans on freephone 116 123, they’re open 24 hours and are there to listen. You can also email them on jo@samaritans.org 
 
If you are not in immediate need and would like a chat to the Living Support Team then please raise an enquiry through Compass and someone will make contact with you. 

There is no need to register with a dentist in the same way as with a GP because you are not bound to a catchment area. However, many dental practices have limited spaces, so you may have to join a waiting list until a space becomes available. 

If you think you need urgent treatment for a tooth or gum problem and you already have a dentist, you should contact them on their usual number. 

If you are not registered with an NHS dentist and require routine dental care, please contact the Devon and Cornwall Dental Helpline on 01392 822348 or email devondentalhelpline@nhs.net.  

However, if you have a dental emergency, call the NHS dental helpline on 01872 354375 and an answerphone message will provide you with information on how to obtain emergency dental treatment. Alternatively, call NHS 111 for further advice. 

You can ask for help from the Living Support Team for further support, advice and guidance.  
The Living Support Team are here to assist you in moving forward positively and we will deal with your enquiry sensitively and discreetly. 

You can contact the team through The Compass helpdesk, phone 01326 370460 or email Studentservices@fxplus.ac.uk
If you’d prefer to get support off-campus, you can refer yourself directly to Addaction on 01872 263001. 

If you have any concerns regarding someone else’s behaviour, please contact Student Support. Phone The Compass helpdesk on 01326 370460 or email Studentservices@fxplus.ac.uk

If you are in immediate danger or require urgent advice because someone’s behaviour is dangerous, or they pose a risk to you and/or others, please call 101 or 999 and find a place of safety until you can receive support and advice. 

Our Wellbeing team is able to provide support to any student who is concerned about their mental health and how their condition is affecting their studies. We can provide advice, information, liaison and support when you need it, as well as make health assessments. Support may also include mental health mentoring in some cases. 

Email us at Studentservices@fxplus.ac.uk for further information about what we can offer

Email us at Studentservices@fxplus.ac.uk to find out more about our services

Cognitive Behavioural Therapy (CBT) helps people to escape a vicious circle of negative thoughts and feelings.  There is a lot of evidence which shows that it can be very helpful in supporting people who have anxiety and depression.  You can access CBT via Outlook Southwest who can see students on campus as well as at the surgery.  You can self-refer or be referred by your GP. 

Sessions are available between 9-5, Monday to Friday. 

Sessions usually take place at both our Penryn and Falmouth campuses, however currently due to Coivd-19, all Time to Talk sessions are conducted online via Microsoft Teams.  

The time to talk service is provided by a range of Student Service’s staff. This includes members of the Compass and Multifaith Chaplaincy teams. 

The time to talk service is provided by a range of Student Service’s staff. This includes members of the Compass and Multifaith Chaplaincy teams. 

To book a Time to Talk session, please visit: https://www.fxplus.ac.uk/students/compass/time-talk. Click on the ‘Book a Time to Talk session’ link to check availability and book a session with a member of the team.   

If you have any problems booking on to a Time to Talk session, please contact the Compass team on: 01326 370460 or studentservics@fxplus.ac.uk.  

Please be aware the Time to Talk appointments are available as single sessions and should therefore not be used for regular or repeat bookings.  

Please be aware the Time to Talk appointments are available as single sessions and should therefore not be used for regular or repeat bookings.  

The Time Talk service is for students who do not need specialist (e.g. psychological) support such as counselling but would benefit from a structured opportunity to talk to someone and to have a safe space to do this. The types of things people use our Time to Talk service for are to talk about homesickness, relationship break ups, problems with house mates and feeling stressed with course work or exams. 

In order to get the most out of the Time to Talk online session we would suggest that you use a quiet, comfortable place with good internet connection. 

The staff member will be based in a confidential environment and available for you to call for the first 15 minutes of the session. The session will last up to 45 minutes. If you don’t get make contact during this time, we will assume you are unable to make the appointment. 

To connect the Teams call, please click on the link in your email booking notification.  

If you just need a safe space to talk, we have a service called Time to Talk that you can access. The types of things people use our Time to Talk service for are to talk about home sickness, relationship break ups, problems with house mates and feeling stressed with course work or exams. 

Further information about the time to talk service can be found here. 

First of all, lots and lots of students feel homesick at some point –it’s normal. You may be a long way from home (or not), missing people, a bit shocked by the change, perhaps you felt under pressure to come to Uni in the first place… some of these feelings may have come as a surprise. 

To help yourself, please get involved with activities if you can; try and get out of your room and walk around, remind yourself of why you chose to come here, meet your flatmates and coursemates as soon as you can. Talk to people at home and stay connected. 

Please feel free to come in and talk to us at Student Support for support, advice and guidance. 

The most important thing is to come and speak with Student Support, as you will feel worse, the more alone and isolated you feel.  We can discuss your options in finding a way ahead that is right for you. 

If you are unable to find an answer to your query in our frequently asked questions please log an enquiry on Compass by clicking the log enquiry button above and one of our advisors will respond to your query. 

alking to someone may well be helpful – don’t bottle things up. Be easy on yourself. 

Whilst it is completely normal to feel down sometimes, particularly if something in your life is not going well, if you have been feeling low for more than 10 days or if the feelings are constant throughout the day, please seek help and visit your Doctor. It is beneficial to get support as early as you can manage. 

You may also wish to speak with your Course or Student Services to let them know how you are feeling. 

If you feel able to do so it may also be beneficial to talk to any friends and family members who you trust, about your feelings. If you are feeling suicidal and feel that you are at immediate risk to yourself please contact your GP and explain how you are feeling. If your GP is closed called the NHS helpline on 111. 

You can also call the Samaritans 24 hours a day on 08457 90 90 90. 

You may also wish to learn more about mental health issues at  http://www.mind.org.uk/?gclid=CN6hjOag8M0CFW8o0wodawUNDg. 

Can I see Student Services out of hours? 

Student Services are available between 9am and 5pm Monday to Friday (with the exception of public holidays) and will respond to enquiries throughout those times. To access Wellbeing support, we ask all students to complete a secure, confidential form to determine your needs. Please visit: http://www.fxplus.ac.uk/students/student-support-services/counselling for further information.  

In order to access Wellbeing support we ask all students who approach Student Services for an appointment to complete a secure, confidential form to allow us to assess your needs. 

Please visit Compass Online and follow the instructions below to access the Wellbeing Appointment Form. 

1. Use your university username and password to login to the Compass Online portal. 

2. Select ‘Log New Enquiries’ under the Enquiries section of the menu on the left of the screen. 

3. Select ‘Wellbeing Appointment Form’ from the category menu (you can use the filter to narrow your search). 

4. Complete the form with as much detail as possible and click send. 

Please note that the more information you provide, the better we can identify the most appropriate support. 

Once you have submitted this, a member of our team will be in touch within three working days* to discuss options for your support, based on your current concerns. Please note that this may be longer at peak times. 

If your concerns need more immediate attention, please visit: Need Help Now. 

Using My Timetable Link: mytimetable.falmouth.ac.uk/:

• Log in using your student Username and Password.
• In the top right hand corner there is a blue link saying “location view” click this.
• Click on e.g. “Add Timetable” and then “building” from the drop down list (e.g. Daphne du Maurier).
• A list of all the buildings appear at Penryn Campus – you can tick as many as you like but e.g. DM and Exchange.
• Select which one you wish to view and press “Add timetable” and then close the box.
• You can select as many as you wish to view, e.g. exchange, DM and PL.
• On the right hand side it shows what you have selected by way of a tick. (By unticking any or right clicking on the right hand side you can remove them from your search).
• Along the top it shows how you would like to view the room availability if you go to the last tab “availability”, this will give an overview on any given day of what is available.
• To select the day you want to check – use the calendar on the bottom right hand side.
• By using the calendar at the bottom can select what date to see if the room is available – also good for checking things are booked.

There are bookable rooms in The Exchange at Penryn Campus that are specifically for staff to meet with students to offer guidance and support. Students may also book a room if they require the space for specific reasons, please email spacebooking@fxplus.ac.uk to check availability.

To book a room you can first search to see what is available using My Timetable Location View.

If you would like to book a room please ask an academic to email spacebooking@fxplus.ac.uk on your behalf and one of the team will be able to assist you. Alternatively you can use a free room by checking the free study space checker https://mytimetable.falmouth.ac.uk/roomavailability.

AMATA Students have web room bookings access to book locations in the Performance Centre (AMATA).

P – Penryn Campus
F – Falmouth Campus
DDM or DM – Daphne Du Maurier building
PL – Peter Lanyon building
DC – Design Centre
EXCH – The Exchange
SoFT – School of Film and Television
SoWJ – School of Writing and Journalism
IoP – Institute of Photography
WL – Woodlane (former name of Falmouth Campus)
LRC – Learning Resource Centre (the library)
TH – Tremough House
ESI – Environment and Sustainability Institute
AMATA – Academy of Music and Theatre Arts
SoCD – School of Communication and Design

Please contact studenttimetabling@fxplus.ac.uk or speak with your tutor as soon as you notice your timetable is looking incorrect.

Each student receives an individual timetable. Depending on what group you have been allocated to by your tutor, this will be displayed via My Timetable. If you have any queries regarding the group you have been allocated to please raise this with your course coordinator.

On the right hand side of your timetable you should see your name only with a tick beside it. This means you have only selected to view your own personal timetable.

You can also view a programme’s timetable, we advise you don’t add any additional timetables as it can lead to confusion. If you are seeing an additional course timetable, you can just untick this and it will be removed from your display.

Please contact your tutor as soon as you can or the timetabling team (studenttimetabling@fxlus.ac.uk) so they can investigate whether it is possible to allocate you to an alternative group.

We advise you export your individual timetable to your laptop or mobile device. This means it will sync with your device’s calendar and any amendments or changes to your timetable will be displayed here automatically.

On The My timetable Page, below where you logged in – click the “export” button

From the drop down subscribe options it gives you choices to export to ical, gmail or outlook, choose one of these options whichever version you use.

When the “Export Timetable” box appears with 3 options – it automatically ticks the “duplicate equal activities option” – UNTICK this so nothing is ticked and press “Export”

Follow the instructions – allowing you to export it to your chosen option and choose “allow”.

If you are using outlook – if you go to your calendar – you will see this has been added at the bottom of the list on the left hand side e.g. Falmouth university Personal timetable

Your timetable runs along -side your personal calendar so you can still use your calendar for personal entries.

To View your timetable you will need your student username and password.

Choose which Institution you are studying with and click on the appropriate link.

Your individual timetables will be displayed once you have logged in:
Falmouth: mytimetable.falmouth.ac.uk/
Exeter: mytimetable.exeter.ac.uk/

Visit the online free space checker which shows the availability of study spaces across both the Penryn and Falmouth campuses: mytimetable.falmouth.ac.uk/roomavailability/.

If rooms are not booked, students and staff may use this space on a first come first serve basis, but please be mindful a booking may be taking place at a later time, so make sure you leave yourself 5 minutes to vacate the space ahead of the next booking. If the room has been booked, please search for an alternative space to use.

Please also be aware that spaces may be unavailable or restricted due to Covid-19 social distancing or other restrictions.

Buses regularly stop at both the Falmouth and Penryn campuses.

The U1 bus service between Falmouth and Truro and the U2 bus service between Falmouth and Redruth will stop at all bus stops along the route.

The U3 is a direct service from Penryn Campus only to the Falmouth Campus, Woodlane (please note: this service is during term-time only).

All U1 and U2 buses are accessible to members of the public as well as students and staff.

Free Wi-Fi will be available to all users of the U1 and U2 services.

The latest bus timetables can be found on the First Kernow website.

Buses regularly stop at both the Falmouth and Penryn campuses.

The U1 bus service between Truro and Falmouth and the U2 bus service between Redruth and Falmouth will stop at all bus stops along the route.

The U3 is a direct service from Penryn Campus only to the Falmouth Campus, Woodlane. Please note: this service runs during term-time only.

All U1 and U2 buses are accessible to members of the public as well as students and staff.

Free Wi-Fi will be available to all users of the U1 and U2 services.

The latest bus timetables can be found on the First Kernow website.

Buses regularly stop at both the Falmouth and Penryn campuses including the U1 bus service between Falmouth and Truro (via Penryn) and the U2 bus service between Redruth and Falmouth (via Penryn).

The latest bus timetables can be found at: https://www.firstgroup.com/cornwall.

Falmouth Town station is just a short 4 minute walk to the Falmouth Campus along the footpath.

First Great Western operates a link between the city of Truro, Penryn and Falmouth. This is a regular service travelling 7 days a week all year round. The service is half-hourly and the journey between Penryn station and Falmouth Town station takes about 10 minutes.

If you intend to commute on a regular basis, reduced season ticket fares are available; an online season ticket calculator is available on ojp.nationalrail.co.uk/service/seasonticket/search.
For further information and timetables visit www.firstgreatwestern.co.uk.

Penryn station is a 10-15 minute walk to the Penryn Campus. The U1 and U2 bus stops at the Penryn Station, taking you to the Penryn Campus. On returning from Penryn Campus, the U1 and U2 bus only stops nearby Penryn Station, with a short 5 minute walk to Penryn Station.

First Great Western operates a link between the city of Truro, Penryn and Falmouth. This is a regular service travelling 7 days a week all year round. The service is half-hourly and the journey between Falmouth Town station and Penryn Station takes about 10 minutes.

If you intend to commute on a regular basis, reduced season ticket fares are available; an online season ticket calculator is available on ojp.nationalrail.co.uk/service/seasonticket/search.
For further information and timetables visit www.firstgreatwestern.co.uk.

Students of both Falmouth University and University of Exeter are able to purchase bus offers using the First Bus app. For more information, visit: https://www.firstgroup.com/cornwall/routes-and-maps/u-lines.

Both universities actively discourage student residents of Glasney Village from bringing cars to Cornwall because of the wide range of range of subsidised public transport on offer. Penryn Campus operates a Green Transport Plan and we encourage staff, students and visitors to use public transport where possible.

However, a range of car parking options is available if you need to bring your vehicle to the campus. For more information or to apply online, please visit: https://fxplus.ac.uk/campus-navigation/travel-and-transport/.

If you haven’t yet done the online screening Do-It Profiler, please email dyslexia@fxplus.ac.uk or phone 01326 259 340 to find out how. We will then discuss your screening results with you and may suggest further screening and assessment.

Postgraduate and online students can find information, checklists and assessment advice here.

If you are entitled to 1:1 skudy skills tuition, you will be allocated a tutor who will contact you. If you’re not sure who your tutor is, please email dyslexia@fxplus.ac.uk or phone 01326 259340 so they can help you.

Yes, no problem. Just email dyslexia@fxplus.ac.uk and we’ll be happy to arrange this for you.

If ‘extension considerations’ are recommended in your ILP (Individual Learning Plan), you may be eligible. Please contact Accessibility (Accessibility@fxplus.ac.uk) to discuss this.

You are entitled to exam access arrangements (such as extra time) if these are recommended in your diagnostic assessment, needs assessment or medical report. Accessibility liaise with the Exams Office to put these in place.

Please visit https://studyhub.fxplus.ac.uk/accessibility-inclusion for more information.

The Do-IT Profiler is free online screening to help assess study skills and also check for signs of dyslexia or other specific learning differences.

Please email dyslexia@fxplus.ac.uk for further information.

There is a local food bank in Penryn. Please be mindful about visiting as the opening times are only open 2 days a week. Please visit the website for further information: https://penrynfalmouth.foodbank.org.uk/locations/.

You can also enquire about food vouchers for the food bank from Student Support. Please email studentservices@fxplus.ac.uk or call 01326 370460 for further information.

We often meet with students and try to help them make useful connections for projects such as photographing places of worship or interviewing people of various faiths for religious or moral perspectives on a variety of issues.

Details of most Christian churches in Falmouth and Penryn can be found at: www.falmouthchurchestogether.org.uk.

Details of other faith communities and their places of worship can be found at: dorkemmyn.org.uk.

Of particular interest might be: Kehillat Kernow, the Jewish Community in Cornwall kehillatkernow.com, Cornwall Islamic Community Centre: www.cornwallasian-islamiccommunitycentre.co.uk.

For further information, please contact chaplaincy@fxplus.ac.uk.

On the Penryn Campus, the Multifaith Chaplaincy is located at Cottage 8, Tremough Barton Cottages (down the lane past the Sports Centre) and offers a space for peace and quiet, prayer or meditation on a busy day. It is open Monday – Friday, 9am until 5pm.

The prayer room is booked / bookable for regular times of prayer and the details are kept on the door of the prayer room and updated accordingly. After 5pm the space is available for students and staff to book for events. For more information please email chaplaincy@fxplus.ac.uk.

There is dedicated space for peace and quiet or to pray or meditate on the Falmouth Campus within The Hub area (located close to Fox 4 and The Lower Courtyard). For further information you can send an email to chaplaincy@fxplus.ac.uk.

You can book an appointment by emailing chaplaincy@fxplus.ac.uk or calling 07770 803550 or 01326 370744.

No, you don’t. The chaplaincy team offer pastoral and spiritual care for students of all faiths and none.

All of the chaplaincy team are members of faith communities of various sorts. We are motivated by our beliefs and spirituality to be available to those who would like someone to walk alongside them for a while at this particular time in their journey.

We are always happy to talk about faith and spirituality, but in the context of pastoral care we would only do that at your instigation, and would never seek to convert you in any way.

Pastoral Care

We are not trained counsellors and the pastoral care we offer is not professional counselling. However, we are interested in journeys through life and will therefore listen attentively to whatever it is you want to share.

We will listen respectfully no matter what path you find yourself on. We believe that every individual has an inherent dignity – or put another way, that each of us is essentially good. This means that we welcome our encounters with other people knowing that we might learn as much from you as you might from us.

We know that life is full of beginnings and endings, sad times and happy times, joys and challenges and that sometimes we need company and a listening ear. After listening we may suggest to you other student support services.

Spiritual Care

We are a place of support for your spiritual journey, offering sacred space, companionship and conversation no matter what your starting place is and whether or not you consider yourself to be ‘religious’ or ‘spiritual’.

We also offer specific support for religious needs – finding people and practical resources to enable you to practice your faith on and off campus. We have close connections with the Cornwall Faith Forum who help us to link students and staff with smaller faith communities that have a less visible presence on campus.

We also offer support for anybody finding it difficult to be a person of faith and advocate on your behalf when necessary.

For information regarding the team, please visit: https://fxplus.ac.uk/student-support/chaplaincy/.

If you have any questions regarding when particular volunteer chaplains are available, please contact chaplaincy@fxplus.ac.uk.

Becky Nesbitt is the Coordinating Chaplain and together with a team of volunteer chaplains, the chaplaincy is available for the pastoral and spiritual needs of students and staff, at both Falmouth and Penryn campuses.

The Multifaith Chaplaincy is a partnership between Falmouth University and the University of Exeter in Cornwall, and is provided through Falmouth Exeter Plus.

Your Multifaith Chaplaincy is open to people of all faiths and none, Monday to Friday 9am – 5pm.

Visit us for peace, quiet, reflection, prayer or meditation; or come and talk with someone who will listen.
On the Penryn Campus, the Multifaith Chaplaincy is located at Cottage 8, Tremough Barton Cottages (down the lane past the Sports Centre).

At Falmouth Campus, the Multifaith Chaplaincy is located in The Hub area.

For further information you can send an email to chaplaincy@fxplus.ac.uk.

Support is available at Penryn and Falmouth campuses for students and graduates with, for example: Internships, Placements, Study Abroad, CVs/Application forms, Part time/casual jobs, Postgraduate study, Job hunting skills, Assessment Centres, Interview coaching, self-employment and business start up.

The Career Zone is usually open from Monday to Friday, 9am until 5pm.
Or call us on 01326 253735.
If you prefer to get in touch by email please use:

• University of Exeter students: cc-careers@exeter.ac.uk
• Falmouth University students: realworks@falmouth.ac.uk

There are also Hub sites which open during term time at the:
PIP (Penryn Information Point), Peter Lanyon (Exeter students only)
Employability Hub, Falmouth campus (Falmouth students only)

If you complete one of our ACP or MOS courses then you will receive a digital certificate & Badge upon successful completion of your exam.

Absolutely! We offer surgery sessions where you can work 1-to-1 with one of our expert trainers. We can help you through any specific, software based issues you may face and these sessions are free of charge! To visit our Surgeries page and book a session click here!

This is available to all staff and students at Falmouth.

The costs of our courses are already covered by your tuition fees that you pay to Falmouth University, however there is a small exam/booking fee for our courses which we make sure that we keep to an absolute minimum. Generally these are £45 for ACA courses and only £3.50 for our bitesize courses. All of our courses that are part of the WoW workshops (Wednesday Open Workshops) are completely free and without booking fees!

Software training is available for Falmouth University students and staff.
For a full list of available courses please visit https://falmouthac.sharepoint.com/teams/projects/train/ST

For Exeter students some course specific software training may be available. Please contact your course administrator or personal tutor for further details.

Your DSA Letter of Entitlement will tell you what Assistive Technology and other Specialist Support they will pay for from the Disabled Students’ Allowance. There will be contact details for your equipment supplier in this letter. You may need to send a copy of this letter to the equipment supplier.

Both Falmouth University and University of Exeter have dedicated apps to support your time at university. You can download both apps from the Apple App Store or Google Play for Android devices.

Falmouth University App

• Android Devices: https://play.google.com/store/apps/details?id=com.mydaycloud.app.falmouth&hl=en_GB
• Apple Devices: https://itunes.apple.com/gb/app/fix-falmouth-information-exchange/id1040515593?mt=8

University of Exeter App

• Android Devices: https://play.google.com/store/apps/details?id=com.ombiel.campusm.iexeter
• Apple Devices: https://itunes.apple.com/gb/app/university-of-exeter/id546687777?mt=8

You can book a laptop to loan for a period of 1 week. Laptops are available to loan from Penryn and Falmouth campuses.

Bookings need to be made using our online booking facility, Connect 2: http://photostores.falmouth.ac.uk/connect2prs.

Unfortunately we currently do not offer support for personal devices.

The Find Me printer facility allows you to print your work and collect at a suitable time and location to you.
You are able to print your document(s) by swiping your student card at any of our Find Me enabled printers. This is helpful during busy periods in the IT Suites. Using the Find Me printing facility ensures that your work does not get lost.

Print credits can be purchased online at http://paymentportal.falmouth.ac.uk or via cash loaders located around campus. (which accept notes and coins).

For the latest printing prices, please visit: https://fxplus.ac.uk/reprographics_price_list/.

Penryn Campus

• Main IT Suite
• Library
• Design Centre (near the model suite)
• Peter Lanyon building (Humanities & Politics IT Suite)

Falmouth Campus

• Fox2 IT Suite
• Library

There is some helpful information available to help you print, scan and photocopy.
Please visit: https://fxplus.ac.uk/other-services/reprographics/ for further information.

Please see https://fxplus.ac.uk/it-services/email/ for further information.

Please see the webpages at: https://fxplus.ac.uk/it-services/email/ for further information.

It is your username, then for Falmouth students, ends with @falmouth.ac.uk, for Exeter, @exeter.ac.uk e.g. gr123456@falmouth.ac.uk or ab123@exeter.ac.uk.

Please see the various guides at https://fxplus.ac.uk/it-services/wifi/ for further information.

Penryn Campus

Term-time opening hours

The main IT Suite is open 24 hours a day, seven days a week, IT support is limited to the following hours:

• Monday to Friday 8.45am – 9.00pm
• Saturday and Sunday 10am – 6pm

Holiday opening hours

Throughout holiday periods our main IT Suite is open during the following hours:

• Monday to Friday 9am – 8pm
• Saturday and Sunday: 10pm – 5pm

IT support is available between 8.45am – 9.00pm Monday to Friday, and 10am – 6pm on Saturday and Sunday.

Falmouth Campus

Term Time opening Hours:

The IT Suites are open:

• Monday – Friday 9.00am – 8.00pm
• Saturday’s 10.00am – 5.00pm
• Sunday’s 1.00pm – 5.00pm

Telephone support only between 5.15pm – 9.00pm Monday to Friday and at weekends.

Holiday opening hours

The IT Suite is open Monday to Friday 9am – 5pm (telephone support only).

Truro Campus

Please contact the IT Servicedesk on 01326 218322 or by email to servicedesk@fxplus.ac.uk.

You can contact the IT Service desk by phone to 01326 213822 (ext: 3822) or by email servicedesk@fxplus.ac.uk, or logging a call at servicedesk.falmouth.ac.uk. You can also visit the IT Support team in person within the Library in The Exchange building at Penryn or the IT suite at the Falmouth Campus.

If you forget your password you can reset it using an online password changer.

For Falmouth students please visit: https://myaccount.falmouth.ac.uk/ResetPassword/.

For Exeter students please visit: https://as.exeter.ac.uk/it/account/changepassword/.

You will need your student number and date of birth in order to use this online password changer. Alternatively, you can contact the Service Desk to get your password reset. You will need to provide your date of birth or home postcode for security when contacting the Service Desk to get your password changed.

If you have any problems using your log in details or you are unsure what they are, please contact the IT Service Desk on 01326 213822 or email servicedesk@fxplus.ac.uk.

University of Exeter students should also receive details of their username and password before starting university. Please contact info.penryn@exeter.ac.uk or call 01326 371800 if you are unsure of your details.

Falmouth University students will have received an email from the Admissions team to their personal email address with their username and password before starting university.
If you did not receive an email or are unsure of your login details, please contact the IT Service Desk by email to servicedesk@fxplus.ac.uk or call 01326 213822.

Yes. Your University ID card is your Library card. Unfortunately you cannot borrow items from the library without it.  Further information on Library services can be found on the Library website 

Yes, we have  self-issue service at both Penryn and Falmouth Campus Libraries enabling you to issue, renew and return books yourself and pay fines. You’ll need your ID card. 
 
If you need  help using our self-issue service please ask at the helpdesk 

Further information on Library services can be found on the Library website 

Yes. The Learning Skills and Support Teams offer advice on referencing. First, check out the referencing guides via the StudyHub or any guides supplied by your course. For extra help, you can book an appointment with an Academic Skills Advisor. If you have a tricky or unusual source to reference, email ask@fxplus.ac.uk and we will get you an answer within one working day (Monday to Friday).

Yes. The Languages Team offer a range of Academic and Social English Language workshops, courses and resources. You can also book tutorials for feedback on pieces of work. Visit the Languages webpages for details.

Yes. The Languages Teams offer a range of Modern Foreign Language courses for students and staff on the Cornwall campuses. Visit the Languages web pages for details.

Help with Maths is available, although the type of help depends on the course you are studying. Contact ask@fxplus.ac.uk for more information.

Yes. The Learning Skills and Support Teams offer advice and resources to help you with your assignments and studies. You can browse the online resources on StudyHub. You can book an online appointment for feedback and advice (either through Teams or via email) on any of your work. For further information contact ask@fxplus.ac.uk.

No, but the Learning Skills and Support Teams are available to help you develop your writing and do your best work. They do not provide a proofreading service but will offer detailed advice on request. You can book for an individual appointment to receive feedback in person (online) or via email through the StudyHub web pages.

Staff and students can borrow up to 50 items at a time.

Items are renewed every week automatically, unless requested by another user.

External and Alumni patrons can borrow up to 10 books at a time

Further information on Library services can be found on the Library website 

Please find loan times here 

Further information on Library services can be found on the Library website 

Yes. You can reserve books on the Library Catalogue and will be delivered to either library for you via our van delivery service. We will contact you by University email and SMS when they arrive.  http://library.fxplus.ac.uk/library/how/borrow-another-library.  

Further information on Library services can be found on the Library website. 

Requesting a whole book

If a book is not available from Falmouth University’s Library Search, you can search the Exeter Library Catalogue for a print copy and request the item yourself.

Filter your search to Format = Print, and click ‘Request it, Falmouth University staff and students’ on the right-hand side of the page. You’ll receive an email when your book arrives at your chosen Library. Delivery may take up to 7 days.

Requesting a chapter scan

You can also request a scan of a single chapter of a book held at University of Exeter’s Streatham campus. Find a print book on the catalogue and from the ‘Request it, Falmouth University staff and students’ button on the right-hand side of the page, select for it to be emailed from the Exeter Campus Library.

You’ll need to complete details of what you need – especially the book title and page numbers.

Note that copyright law limits this service to a single chapter, so if you need more, request the book to be delivered physically.

You can place a reservation on a book or video that already on loan using the library catalogue.  Please note you can only reserve up to 10 items at a time.  Further information on Library services can be found on the Library website 

You will receive a monthly update via email, listing all your current borrowed items. There is no need to renew standard loan books, as they are automatically renewed every week. If you item is not renewed, it will need to be returned

We are not currently recalling any items due to the Covid-19 restrictions.  

If you urgently need an item please contact the library as soon as possible, and we will try to make other arrangements. Email library@fxplus.ac.uk. 

Help with Statistics is available, although it depends on the course you are studying. Contact ask@fxplus.ac.uk for more information.

If you qualify for Disabled Students’ Allowance you will need to have a DSA Needs Assessment to decide on the support you will need on your course.

Your funding body will write to you to confirm this and to request that you attend a DSA-QAG accredited Needs Assessment Centre.

You can book at Needs Assessment on Penryn campus with Contact Associates. There is also an assessment centre in Penryn run by Access2Learn.
You will need to provide the assessment centre with a copy of your evidence and your DSA eligibility letter which can be downloaded from your Student Finance online account.

Dyslexia, dyspraxia and AD(H)D are Specific Learning Differences that affect how people process information.  They involve a combination of strengths and weaknesses; understanding these is key to succeeding in your studies.  Many people with SpLDs also experience visual stress which makes reading uncomfortable.  Click the links to find out more. 

Please email dyslexia@fxplus.ac.uk so we can send you a list of local approved assessors. If you are a Falmouth student, please also see our Refund page

The Disabled Students’ Allowance (DSA) is government funding for students with a wide range of disabilities: from mobility to mental health and SpLDs (dyslexia and dyspraxia). You will need to provide evidence of your condition – see the DSA website for more information. The DSA can provide funding for support workers, IT equipment and specialist software.  

You can still claim Disabled Student Allowance if you are studying for a post graduate degree. Please email Accessibility@fxplus.ac.uk if you need support with this. 

Please contact Accessibility so one of our advisers can make sure any reasonable adjustments are shared with your course team (through your ILP (Individual Learning Plan). 

Some DSA Letters of Entitlement mention reimbursements of costs such as printing, photocopying, paper, or laptop insurance. The form for this can be found on the DSA Government site. 

Your letter will give you contact details of the different providers of your support. Please email or phone the support provider to arrange it. You may need to send them a copy of your letter. If you need help, please email accessibility@fxplus.ac.uk.  

In this case, please contact the supplier of the equipment. You will find their details in your DSA letter of entitlement (from Student Finance). You can find a copy of this letter on your Student Finance portal.

The Study Hub has study guides, information and advice. You can also book a 1:1 meeting with our teams there. See also the Productivity tools page for free tools, apps and software to help you with your studies.

The legal definition of ‘disability’ covers a wide range of conditions such as:  long-term health conditions (including physical, sensory and mental health) as well as specific learning differences, such as dyslexia. If you are not sure whether this applies to you, please email Accessibility@fxplus.ac.uk to discuss.

We can support you best if we know about your condition. This is particularly important in the event of a medical emergency. We will also work with you to create an ILP (Individual Learning Plan) which guides lecturers in putting in place reasonable adjustments on your course and in exams.  

If you have a disability or long term health condition, you may be able to apply for an extension. Please see your ILP (Individual Learning Plan) which will confirm whether extensions are part of your reasonable adjustments. In some cases, you may be able to claim extenuating circumstances. Accessibility can tell you more about this. 

An ILP (Individual Learning Plan) is a list of recommended adjustments that is shared with your course team to ‘level the playing field’. In other words, to make sure you’re not disadvantaged due to your condition. Examples may include: extension consideration, lecture slides in advance or extra times in exams. An Accessibility adviser will look at your evidence and agree them with you first. 

We advise and support students with disabilities, health conditions and specific learning differences, such as dyslexia. Our aim is for all students to feel equally valued and included. 

Find out more about what we do. 

If you have a disability or long term health condition, you may be able to apply for an extension. Please see your ILP (Individual Learning Plan) which will confirm whether extensions are part of your reasonable adjustments. In some cases, you may be able to apply for extenuating circumstances.

If applicable you can apply for adjusted deadlines via MyFalmouth, just go to your ILP tile.

Falmouth University 

Please contact the graduation team at graduation@falmouth.ac.uk. 

Falmouth 

If you graduated from May 2019 onwards you can go to our payment portal to order a replacment copy https://store.falmouth.ac.uk/product-catalogue/award/award/replacement-student-certificate. 

If you graduated from 1992 onwards you can request a replacement certificate from Plymouth University, who print all our certificates for us. For more information on how to order and pay for your replacement certificate please visit their online store:  http://estore.plymouth.ac.uk/browse/category.asp?compid=1&modid=1&catid=80 

 
If you graduated before 1992 you can purchase a replacement certificate from the Open University Validation Services via the following link: 
http://www.open.ac.uk/cicp/main/validation/awards-and-aftercare/ou-validated-awards-duplicate-certificates 

 
If you require a replacement Foundation Certificate you can request this from ABC Awards.  For more information on how to order and pay for your replacement certificate please visit their online store: http://www.abcawards.co.uk/learners/replacement-certificates/ 
 

Exeter 

“The university will do their very best to accommodate your request. However, at peak times they may not be able to produce your Graduation certificate or transcript immediately. If you need your copy urgently, please call the team on 0300 555 0444. 
 
For more information, please log an enquiry online with the Student Information Desk (via the SID tile on iExeter or email sid@exeter.ac.uk). ” 

Falmouth University 

Please contact the Student Administration Team via student.admin@falmouth.ac.uk to request a consent form.  Once a completed consent form has been returned to the same email, information will be released.    

University of Exeter 

If you require an education verification request you should contact the Info Point Team in the first instance by email to info.penryn@exeter.ac.uk. You can also visit the Info Point Team in person in the Peter Lanyon Building open from Monday to Friday, 8.45am until 5pm. 

If you require a reference request, you should contact your current/previous Tutor directly. 

Falmouth University 

If you have graduated from Falmouth University, an official transcript can be purchased from our Website via the following link: http://store.falmouth.ac.uk/browse/department.asp?compid=1&modid=1&deptid=22    

Once we receive your order, the transcript can be posted to you or sent via email in PDF password protected format.  Details of the password format will be included in your email confirmation.  Please remember to include your preferred delivery option in your order:  

• PDF transcript via email 
• Original by 1st class post 
• Both – PDF by email & original by post 

Please check your transcript is available before making your order. 

University of Exeter 

If you are still a current student: 

An interim transcript showing your modules and approved marks can be obtained via iExeter (Student Record, Results tab) or by contacting SID in person, phone or logging an enquiry. There is no charge for an interim transcript. 

If you need a list of marks for specific assessments, you will need to contact your college. 

If you have completed your studies with Exeter: 

Once your degree has been conferred you will be provided with a copy either at your Graduation Ceremony or posted to your home address. 

If you need additional copies of your final transcript they can be ordered via the online store: http://store.exeter.ac.uk/ 

If you are a current student and need to confirm your modules to another institution between completion and graduation, please email your name, course title and student number to student.admin@falmouth.ac.uk and state how you would like to receive the document.  The options will be: 

• PDF transcript via email 
• Original by collection from either Student Administration Office 
• Both – PDF by email & collection 

If you are still a current student: 

An interim transcript showing your modules and approved marks can be obtained via iExeter (Student Record, Results tab) or by contacting the Info Point in person, phone or logging an enquiry via info.penryn@exeter.ac.uk. There is no charge for an interim transcript.  

If you need a list of marks for specific assessments, you will need to contact your college.  

If you have completed your studies with Exeter:  

Once your degree has been conferred you will be provided with a copy either at your Graduation Ceremony or posted to your home address. 

If you need additional copies of your final transcript they can be ordered via the online store. 

For more information please click on ‘log enquiry’ or log an enquiry online with SID Online (Streatham) (via the SID tile on iExeter or email sid@exeter.ac.uk). 

It is important to understand the difference between an appeal and a complaint, as they are treated separately by the University with different procedures that students are required to follow in each case. If a student is unsure about whether to lodge an appeal or a complaint, they should seek advice from either the Students’ Union or Quality Assurance & Enhancement. 

If a student is dissatisfied with the assessment process and/or a decision reached by a formal assessment on their academic work, and/or a decision about them reached through the application of a University policy, procedure or regulation, they should lodge an appeal. Students should follow the formal procedure which is detailed in the Appeals Policy and Appeals Procedure which can be found here: http://www.falmouth.ac.uk/student-regulations. 

Occasionally students may have a specific concern or express a level of dissatisfaction about which they want to make a complaint. Students are encouraged to raise any issues as soon as possible with the person responsible and be reasonable and open minded in trying to resolve issues. Every effort should be made to facilitate early resolution, and in many cases problems or misunderstandings can be resolved quickly and effectively at an informal level through discussion between staff and students or through student representation on Student-Staff Liaison Groups. However in other instances students may wish to pursue the matter in a more formal way, should they have exhausted informal routes or consider the issue to be of a more serious nature. 

The Complaints Policy and Complaints Procedure can be found here: http://www.falmouth.ac.uk/student-regulations. 

Further advice can be sought from either the Students’ Union or Quality Assurance & Enhancement QAE@falmouth.ac.uk 

Falmouth University 

Go to MyFalmouth.falmouth.ac.uk and click on the “Status Letter” tile, you can print your own copy from here. If you need something bespoke then contact student.admin@falmouth.ac.uk 

University of Exeter 

You can produce your own letter via iExeter, where you will be able to print out standard letters.  However, if you require a bank letter, or have problems using the App, please email info.penryn@exeter.ac.uk setting out exactly what you require, and we will produce one for you. 

If you can log-on but have other technical problems, please contact SITS: Sits@falmouth.ac.uk 

If you are having further technical problems with your login, please contact the SID team by email to sid@exeter.ac.uk. 

To find out what work you need to hand in speak to your module tutor who should have given you an assessment brief. To find out where and when to hand in go to My Falmouth and click on the “Assessment” tile to view your hand in dates, times and locations.  

Falmouth University 

Go to MyFalmouth.falmouth.ac.uk – Click on the “Assessment” tile and you will see a list of all your assessment hand in dates including location and deadline times. 

University of Exeter 

Your hand-in dates can be accessed via iExeter under ‘BART’. 

You can make an application for Extenuating circumstances (ECs) if you experience unexpected and severe issues  requiring an extension on your work. More details can be found at: https://www.falmouth.ac.uk/student-regulations. There are strict criteria in gaining extenuating circumstances.

You are required to submit an application for ECs through the My Falmouth portal. You will also need to upload professional evidence to support your application. For example, this could include medical correspondence or confirmation of an appointment.

  On occasion you maybe unable to provide evidence due to an on-going or sudden issue. If you are already engaged with Student Services, your worker maybe able to support your application so please speak with them. In rare instances where you may not be able to provide evidence  you should inform your Personal Tutor immediately and contact the EC Team to discuss.  

If you have any specific enquiries in relation to extenuating circumstances, then please email EC@falmouth.ac.uk  

Log-on to the My Falmouth app.
Click on the tile “Extenuating Circumstances”.  If you have any queries please contact ec@falmouth.ac.uk 

Please see further FAQs relating to Extenuating Circumstances here

‘If you need to apply for an extension or deferral due to mitigating circumstances then information on this process can be found at http://www.exeter.ac.uk/wellbeing/studentwelfare/mitigationprocess/  
If you have any queries or concerns about the process or wish to speak about available support please do not hesitate to either visit the Info point (in the Peter Lanyon Building)  in person or contact the team via email at Penryn-mitigation@exeter.ac.uk’  

Please get in touch ASAP with the lecturer for the module/s that you have missed sessions from. Failing that, contact another academic member of staff from your course. Try to do this as soon as you can so that they are aware of the reasons for your absence. 

Assuming you re-engage with your studies there should not be an issue. Should you continue to be absent or do not make your circumstances aware to your course you could risk being withdrawn from your studies. You will be notified of your withdrawal after three previous written attendance warnings. 

If there are personal reasons for your non-attendance and you would like to discuss these and receive advice or guidance then please log an enquiry through Compass Online. 

Go to our payment portal and place an order https://store.falmouth.ac.uk/product-catalogue/student-id-cards/replacement-id-cards, it costs £10. 

Falmouth University Students 

• New cards are collected from the Student Records team during Welcome week by appointment.
• After that time, they can be collected from The Compass helpdesk at Penryn and Falmouth campus, depending on where your course is based. You will be notified where to collect your card.

• University of Exeter Students 

If you are living in Glasney Lodge or The Sidings, you can collect your ID card from Glasney Lodge reception.

If you are living off campus, you can collect your ID card from The Compas desk on Penryn Campus

If you me your payment after 12 noon you will be able to collect your card between 1pm and 5pm on the following working day. 

Falmouth University 

You will be notified by an email to your university account, when your results are available to view. 
Go to https://myfalmouth.falmouth.ac.uk/urd/sits.urd/run/siw_lgn 
Log-in with your user-name and password 
Select the “Results” tile to view your results. 
There is a link to ‘Student admin Assessment’ pages. Select ‘Viewing your results’ which gives an explanation of your results. 

University of Exeter 

Exam results are released on your Student Record (via iExeter). 

Results release dates differ from college to college. You should have been informed of when your results are released by your college. If this date has passed and you cannot see your results on SRS please contact your College or Student Office directly for further information. 

For more information please contact the Info Point Team, Peter Lanyon Building or email to info.penryn@exeter.ac.uk. 

You can find out the term-dates in the academic calendar by following this link: https://www.falmouth.ac.uk/experience/term-dates 

The University of Exeter term dates are available to view at: http://www.exeter.ac.uk/about/facts/termdates/ 

Students can see a doctor at the Penryn Campus, or if you live in Falmouth, you can register at a nearby surgery. 
 
To see the doctor at the Student Health Centre at the Penryn Campus, you need to register with the Penryn Surgery first, and then book an appointment. To make an appointment, contact Penryn Surgery on 01326 372502, stating that you are a student at Falmouth. 
 
Doctor sessions – Student Health Centre, Penryn Campus (opposite the Stannary) 
Monday 8.30am – 11.30am 
Tuesday 8.30am – 11.30am 
Wednesday 3.00pm – 5.00pm 
Thursday 3.00pm – 5.00pm 
Friday 8.30am – 11.30am 

 
Local surgeries 
Penryn 
Penryn Surgery, Saracen Way, 
Penryn TR10 8HX 
Tel: 01326 372502 
Web: penryn.co.uk 
 
Falmouth 
Falmouth Health Centre, Trevaylor Road, 
Falmouth, TR11 2LH 
Tel: 01326 210090 
Web: faldoc.co.uk 
 
Trescobeas Surgery, Trescobeas Road, 
Falmouth, TR11 2UN 
Tel: 01326 315615 
Web: trescobeas-surgery.co.uk 
 
Westover Surgery, Western Terrace, 
Falmouth, TR11 4QJ 
Tel: 01326 212120 
Web: westoversurgery.co.uk 

 
To register at Westover, go to the new patients section on their website. You will need photo ID and proof of being a resident in Falmouth will be helpful. 

If you have immediate concerns about the safety or wellbeing of someone else (or, for that matter, yourself) you should contact the emergency services on 999. 

If your concerns aren’t of a serious or immediate nature, you can log an enquiry through Compass and you will be directed to the Living Support Team.  After that, a member of the Team will contact you to discuss your concerns.  

If someone else’s behaviour is affecting you or anyone else, the Living Support Team can advise you on how you can try to manage the situation.  

If you want to make a complaint about another student’s behaviour, again you can discuss this with a member of staff from the Living Support Team. 

To contact Living Support log an enquiry through Compass or email livingsupport@fxplus.ac.uk 

If you are feeling suicidal and/or you have physical or mental health needs please contact your Doctor ASAP. If it is outside your GP’s opening hours please call the NHS Helpline on 111 or call 999 for the emergency services. 

You can also call The Samaritans 24 hours a day on 08457 90 90 90 if you just wish to speak with someone about how you are feeling. 

You can also find support and advice at the following organisations and charities: https://www.suicidesafercornwall.org/PDF/Resource_List_July_2016.pdf 

If you are not in immediate need and would like to contact our Wellbeing services, please complete our secure, confidential online form to allow us to assess your needs. Please visit Compass Online and follow the instructions below to access the Wellbeing Appointment Form: 

1. Use your university username and password to login to the Compass Online portal. 

2. Select ‘Log New Enquiries’ under the Enquiries section of the menu on the left of the screen. 

3. Select ‘Wellbeing Appointment Form’ from the category menu (you can use the filter to narrow your search). 

4. Complete the form with as much detail as possible and click send. 

Please note that the more information you provide, the better we can identify the most appropriate support. 

You may also wish to make an enquiry regarding your concerns by contacting The Compass team (by email to compass@fxplus.ac.uk or calling 01326 370460) and they can signpost you to the correct department. 

If you are feeling suicidal and that you are immediate risk to yourself please contact your GP and explain how you are feeling. 

You can also access the local Single Point of Access for Mental Health on 0845 207 77 11 (normal office hours) to speak with the Community Mental Health Team. 

If you want to speak with this team for urgent mental health advice or support please call the Home Treatment Team on 0845 2303 902  

If it is outside your GP’s opening hours please call the NHS Helpline on 111 or call 999 for the emergency services. 

You can also call The Samaritans 24 hours a day on 08457 90 90 90. 

If you are not in immediate need and would like a chat to the Living Support Team then please email livingsupport@fxplus.ac.uk or call Student Services on 01326 370460. 

Up to September 10th (summer hours)

On 11th and 12th September

Penryn Campus Library will be open 10am to 6pm with the Compass Help Desk open.

After September 13th (term time hours)

please visit the library webpages

All lost property is taken to Glasney lodge at Penryn campus and main reception at Falmouth campus. Please check at these locations. 

You will need your University ID card to borrow items from the library – Unfortunately we cannot issue items without it. We can reserve items for you to pick up when you have your card. 

Details on how to search for items and how to sign in and reserve items for Falmouth students can be found are found here. For University of Exeter students, details can be found here You will receive an email when your item is ready to be collected from the Hold shelf. 

We can obtain books as inter-library loans for you, or purchase items with your Academic Liaison Librarian if relevant to the collection. For Falmouth students and staff, FX Plus and SU staff, please find information and a link on the library webpage here. 

For University of Exeter students and staff, please find a link to the information here

Any eBooks and electronic resources need to be accessed through the Library website, using your University username and password. If you are having difficulties, please email us at library@fxplus.ac.uk and we can assist. 

You can log into your library account from home, check what items you have out and when they are due back. Log in with your University username and password here. 

You do not need to renew your items as they will automatically renew every week, unless requested by another patron.
If you receive an email you are concerned about, please email us Library@fxplus.ac.uk  

If you are Falmouth student or staff, or FX Plus staff and want to renew an Interlibrary loan, please use this link

Fines are only charged if someone is waiting for the item. If the item has been recalled there is a fine of 50p a day for every day the item is not returned. This applies to all patrons: staff and students.

Yes, if your fines are under £10. You can make a full or part payment using cash in the self-issue machines or pay online here. 

Let us know – We will check the shelves at both campus libraries when we are able.  If we cannot find the item, we will be in touch with you about a possible replacement charge. Email us at library@fxplus.ac.uk. 

Your deposit is returned within 28 days of the contract end date and is returned by cheque to the home address on your application in the students name. 

The fees are termly and are due at the beginning of each term. 

There are three terms in a typical undergraduate or foundation year. 

The Finance Office allows two weeks following the payment due date to make a payment before applying a late payment fee. The late payment fee is £30. 

For The Sidings and Maritime Studios, in regards to late payments you will receive reminders to pay which could effect references for future tenancies. 

You can pay your charges through the payment portal “no fixed amount” section, by contacting the Finance Office on 01326 253607 or by visiting The Finance Office at your campus. 

If you live at The Sidings or Maritime Studios you will be required to pay through your relevant site office. 

Any charges for Glasney Student Village must be disputed in writing to the Halls team by logging an enquiry. You can do this by selecting the ‘log enquiry’ option above and providing a brief outline of the situation. 

If you live at The View, The Warehouse or Armyn House, you can dispute any charges by logging an enquiry with the Accommodation Office using the same method. 

If you live at The Sidings or Maritime Studios you can contact your relevant site office to dispute any charges.   

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.    

If you cannot pay your rent, please get in contact with the Finance Office by calling 01326 253607 or log an enquiry by selecting the option above. 

For students living at The Sidings or Maritime Studios you will need to speak with your site office in regards to the issues you are experiencing. 

If you are experiencing financial hardship, you can contact the SU Advice Service by emailing  advice@thesu.org.uk 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.    

Please visit http://paymentportal.falmouth.ac.uk/AccommodationPrices.aspx 

 Accommodation fees are due in three payments: 
Payment 1: September – at the start of the academic year 
Payment 2: upon return from Christmas holiday 
Payment 3: upon return from Easter holiday 
If you need to discuss instalment payments in further detail, please email residences@falmouth.ac.uk or telephone 044 (0) 1326 259361 

Please visit http://www.fxplus.ac.uk/sites/default/files/documents/accommodation_fees_payment_deadlines_and_debt_recovery_procedures_for_2016-2017.pdf 

 If your maintenance funding from Student Finance is delayed, please notify us by emailing residences@falmouth.ac.uk or telephone 044 (0) 1326 259361 

 If you require more information regarding paying accommodation fees or have a problem with making an accommodation payment, please email residences@falmouth.ac.uk or telephone 044 (0) 1326 259361 

Please contact the Student Funding department Tel: 044 (0) 1326 213744/255159 or email: studentfunding@falmouth.ac.uk 

The Finance Offices at both Penryn and Falmouth campuses serve Falmouth University and University of Exeter students. Please note that some transactions are limited for University of Exeter students depending on the nature of your payment.  For details about how to make a payment online, please visit: http://www.exeter.ac.uk/students/finance/howtopay/. 

The Rosehill building (same building as reception) 
Falmouth Campus 
Woodlane 
Falmouth 
TR11 4RH 

Room MG27 
Ground Floor 
Tremough House 
Penryn Campus 
Penryn 
Cornwall 
TR10 9FE 

There many places to help you find accommodation in the private sector. 

A great place to start is “Falmouth and Penryn Student Pad” which advertises local properties on behalf of local landlords and is run through our Accommodation Office. For 2017, the data base will go live in early January 2017.  

You may also want to try our Facebook page “Find a Student Housemate – Falmouth, Cornwall”. 

You can also contact local student letting agencies. 

We operate Accommodation Fairs during the Spring term which bring local letting agents, landlords and students together. More information including dates can be found on our website at: http://www.fxplus.ac.uk/live/private-sector-accommodation/private-sector-information-students. 

We recommend students start searching for private sector accommodation from around January. 

The Accommodation Office runs househunting sessions throughout the Autumn Term and Accommodation  Fairs into the Spring Term. 

To keep up to date with everything that is going on, visit our Facebook page.  

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.    

If you are looking to find more people to live with or perhaps even looking for a spare room in a house, our Facebook Page is extremely popular with students posting adverts and discussing possible house-share arrangements. 

Not all student properties are vetted by our department. If a property is listed on Student Pad we require that the landlord provide proof of the gas and, electrical certificates prior to advertising. If you have any concerns regarding a property please make an appointment with Richard Wilkins by selecting ‘log enquiry’ and giving a brief outline of your enquiry. We recommend you do not take a property without having seen it first. 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you. 

If you are finding it difficult to find accommodation, you may want to widen your search area or methods. 

There are many different ways of searching including Student Pad, our Facebook page “Find a Student Housemate – Falmouth, Cornwall“, local newspapers, agencies and much more. You may also want to be more flexible with your requirements, for example 1 or 2 bedroom properties are harder to come by in this area, it may help to widen your requirements. 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.  

Prices change year by year but currently an average price for a room in either Falmouth or Penryn is £80 – £90 per week. 

Please be aware this is usually not including bills. Most private sector properties do not include bills and you need to be aware to budget for these. 

If you require any budgeting advice, the FXU provide some fantastic guidance on their website at: http://www.fxu.org.uk/advice_welfare/money/   

It can depend on what is included in your contract. Some landlords may include some bills within your monthly contract. 

If your contract does not include bills you can expect to pay anywhere between £30 – £50 per month as a guideline on top of your rent. This will usually cover gas, electricity, water, internet and a tv licence. 

Please remember: this cost is approximate and will depend on the number tenants in your property and how much of these utilities you use. 

The SU  have an advice team who can check through your contract and help with other accommodation related queries. You can make an enquiry with their team by selecting the ‘log enquiry’ button above and we will refer to one of their advisers to get back to you. 

Alternatively, you can always discuss this with Richard Wilkins in the Accommodation Office located in Glasney Lodge at Penryn Campus. 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.   

This would need to be discussed with your landlord/agent. Generally, if you have signed a contract with an end date it can be difficult to leave a contract early but is always worth discussing with your landlord or agent. Many landlords will agree to you leaving if you find a suitable replacement. 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.   

This would need to be discussed with your landlord/agent and depend upon the contract or tenancy agreement you have entered into. 

A lot of landlords will not allow you to sublet your room but may allow you to find a (suitable) “replacement” if, for whatever reason, you need to move out of a property before the end of your contract. However they are not legally obliged to do this so you will need to discuss this with them before trying to find a replacement.

If you cannot pay your rent, you will need to contact your landlord/agent as soon as possible to discuss payment and the problems you are experiencing. 

You can also receive budgeting advice from the FXU as well as see the careers department to potentially look at supplementing your income with part time work. 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.   

You can discuss any problems you are experiencing with Richard Wilkins (our Private Sector Liaison Officer) in the Accommodation Office. 

If your enquiry is not urgent, please log an enquiry with Richard by selecting the ‘log enquiry’ button above and supplying a brief outline of your situation.  

If you have an urgent problem you can come in to see us in Glasney Lodge at Penryn Campus or by contacting the team on 01326 253639 or by logging an enquiry on Compass. 

Properties in Cornwall can suffer from damp/mould to some degree. There are ways of managing mould and damp, you can find a guide here http://www.fxplus.ac.uk/sites/default/files/documents/condensation_leaflet.pdf. If your problem is not resolved after following these precautions you may wish to discuss ways of managing with your landlord/agent. 

If the property is unsafe to live in, you can contact Cornwall Council’s Environmental Health team to visit your property to check it’s condition and suitability as a last resort. 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.  

If you have signed an AST (Assured Shorthold Tenancy), your landlord legally is required to place your deposit in a deposit protection scheme. 

Your deposit will be released by the scheme at the end of your tenancy and returned via your landlord. Any queries about the method of return should be discussed with your landlord/agent. 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ or need some additional help, please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.

We recommend buying house insurance for your possessions whilst you live in the private sector. It is always best to insure your personal items to avoid damage or theft costs. 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.   

Yes, you will need a licence for all of the TVs in your property unless your landlord has specifically confirmed they will cover that cost. 

For more information visit the TV Licensing website.   

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.  

All full time students are exempt from council tax. 

However the local council may request that you provide a ‘Council Tax exemption certificate’. 

Exeter students can get this from the Academic Support Unit (ASU) Reception located in the Peter Lanyon building at Penryn Campus. 

Falmouth students can access this on their “MY Falmouth” account by visiting: myfalmouth.falmouth.ac.uk. 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.  

If you have forgotten your login details, you can use the drop down menu under “login” to either Request a new password or Re-register your details. 

No, we only accept applications for the upcoming year ahead. If you have a deferred place you will need to apply in the Spring of the year you are joining us. 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.    

Each year is different. At the beginning of Term 2 we provide an update to state whether university accommodation will be available for returning students in the coming academic year. 

Often this will be prioritised for students who have medical/welfare issues and require university accommodation. 

All payment methods for accommodation fees appear at the bottom of this page. 

Both offices 

Monday: 9am – 2pm 

Tuesday: 9am – 2pm 

Wednesday: 9am – 3pm 

Thursday: 9am – 2pm 

Friday: 9am – 2pm 

If you are leaving your course, you will need to speak to the Accommodation Office to fill in a Request to Vacate form and to discuss the leaving procedure. Without taking the neccesary steps you may not be released from your contract and may still remain liable for your rent. 

Please make an enquiry or come by and see us as soon as possible. The Accommodation Office is located in Glasney Lodge at Penryn Campus. 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.  

If you are intermitting or withdrawing from your course, you are required to leave the accommodation contract as you are no longer a student. We usually allow no longer than two weeks following the course departure date. 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you. 

No, unfortunately we don’t change the contract length to each course and so aim to find a contract length that offers flexibility for the majority of students. If you wish to leave early, you are welcome to do so but you will remain liable for your rent payments until the end of the contract. 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.  

The length of your contract is fixed at 42 weeks . 

Each year we operate a limited number of contract extensions over the summer. Please make an enquiry nearer to the end of the contract if you are interested. 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.  

You will have legally signed into a 42 week contract so if you wish to leave your accommodation, you will need to find a replacement tenant who is a full time student with either University and does not currently live with us in one of our accommodation options. 

If you do find a replacement tenant, please contact the Accommodation Office by selecting the ‘log enquiry’ option above.

You will have legally signed into a 42 week contract so if you wish to leave your accommodation, you will need to find a replacement tenant who is a full time student with either University and does not currently live with us in one of our accommodation options. If you do find a replacement tenant, please contact the accommodation office. 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.  

Depending on availability this may be an option however this will be after arrival; please speak with a member of the accommodation team as it would mean a change in contract and accommodation charges. 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.  

Let us know. We will check the shelves
at both campus libraries when we are
able in case the book has found it’s way
back to us.

If we cannot find the book
we will be in touch with you about a
possible replacement charge.

If the book has been stolen and you have a
crime report number, there is no
charge. Email us at library@fxplus.ac.uk
.

We operate a £40 room move charge for students moving rooms who aren’t moving from shared to single occupancy.

There is currently limited access for visitors, members of the public, and alumni. Visits are by appointment only – please email library@fxplus.ac.uk for further information

Yes, this is a possibility however we would prioritize those students in shared accommodation first before moving a student from one single room to another single room in another residence.  Please contact the accommodation office for further information on this. 

Haven’t found the answer you were looking for? If you were unable to find an answer to your query in our ‘Frequently Asked Questions’ please log an enquiry by selecting the ‘log enquiry’ button above and one of our advisers will get back to you.

We don’t operate any room moves within the first two weeks of arrival. 

Once you have settled in, if you still wish to move you will need to contact the Accommodation Office by clicking on the ‘log enquiry’ option above, and we can review the request to move rooms. 

Welfare support is available no matter where you live.  You will find our Student Support Services based in the Annexe at Penryn Campus including the Living Support Team who you can offer free, confidential, student-centred advice.  

Student support at the Falmouth Campus can be found based in Kathmor House opposite the main campus entrance.  

The Accommodation Office and the out of hours team are available to discuss any issues/emergencies you might be having as well.  You can call the out of hours team any time of day on 01326 253503. 

Guests are allowed if there are no more than one at a time and they are staying no longer than three nights.  

If your guest wishes to stay longer, written permission will be required from the Accommodation Manager.  All guests must be signed in and out of the site office at your residence. 

All of our contracts include the Christmas and Easter Holidays.  The contract ends before the Summer holiday and you would be required to move out unless you have been offered a Summer contract extension. 

Parking is free at the weekends but is charged per hour during the weekdays (between 8am and 6pm) at the Penryn Campus. For current Pay As You Leave parking charges please visit: http://www.fxplus.ac.uk/find/travel-transport/parking-campus/pay-you-leave.  

If you are in one of our other residences without parking we recommend your guest uses public transport to visit.  If this is not possible it is worth seeking the nearest public parking to your residence.  Please be aware of local residents parking. 

A disturbance can be reported to our Out of Hours team based at Glasney Lodge for all residents across all accommodation options.  

They can be contacted on the out of hours mobile number and also the lodge number 01326 253503. 

If you have a fault at either Maritime Apartments or The Sidings, you will be required to report it to the individual site office.   

For students living at  The View: Complete a maintenance reporting sheet (found outside the building manager’s office on the ground floor) and post it in the box labelled “repairs” or contact Glenn , the buildings manager during office hours on 07590 045 633. 

For students living at  Armyn House: Complete a maintenance reporting sheet and post it in the box labelled “repairs” or contact Glenn / Paul during office hours on 07590 045 633. 

For students living at  The Warehouse: For any maintenance issues please telephone Glasney Lodge on 01326 253503 For Our Of Hours Emergencies – Please contact Glasney Lodge on 01326 253503.” 

We provide a basic block insurance cover through Endsleigh. An example certificate can be found on our website at: www.fxplus.ac.uk/live.  If you have any particularly expensive valuables it would be worth checking what is covered in case you may need to upgrade your cover. 

Hot meals can be bought from various locations across both campuses. 

Penryn Campus offers The Stannary for a wide range of meals, Koofi and the Performance Centre cafe for smaller snacks and lighter meals.  

Falmouth Campus has the Fox Café again offering a wide range of hot and cold meals.  

Groceries can be bought from the shops on campus as well as nearby supermarkets in Penryn and Falmouth.  Penryn offers a 24 hour ASDA supermarket which is a short 10 minute walk from the campus.  Falmouth hosts 4 major supermarkets around the town – all within walking distance of the town centre. 

You can ask for local advice from any of the site offices at your residences, as well as Glasney Lodge reception.  

Our Facebook and Twitter pages often promote various events and facilities near to Falmouth and Penryn: 

Facebook: https://www.facebook.com/FalmouthExeterUniversitiesAccommodationServices?fref=nf. 

Twitter: https://twitter.com/FalmouthUoELive.  

You can connect to the wifi/internet once you have completed your IT induction.  IT inductions can be completed from when you arrive on campus. 

Depending on your residence this may differ on whether you connect to the internet through wifi or an ethernet cable.  

For Maritime Studios and Tuke House you will need to provide your own ethernet cable.  For Maritime Studios and The Sidings you will be provided with instructions on how to connect to the internet on arrival.  

For The Warehouse, Armyn House and The View you can connect to the internet using the instructions in your flat folder,  your wifi password will be provided when you arrive.  

Our IT team are available for technical assistance by contacting the IT Servicedesk on 01326 253822. 

Please make an enquiry with the Accommodation Office regarding any concerns or queries that can’t be answered through our FAQs. 

To do this please click on the ‘log enquiry’ option on the Compass Online Portal.

Post is delivered to Glasney Lodge. You will receive an email advising you when there is post for you to collect.  

Post can be collected from Glasney Lodge when the sign in the Glasney Lodge window says ‘AVAILABLE’.  

We receive a large quantity of post which is normally available for collection in the afternoons. 

Please refer to your flat folder for details on how to correctly address your post. 

There is no parking in Glasney Student Village unless permission has been given to a disabled badge vehicle.  

Please check the parking on campus guidance. The residencies are patrolled regularly and any unauthorised cars parked in residencies will be ticketed. 

If you have any questions about parking permits please contact us by email at halls.help@fxplus.ac.uk. 

You are responsible for keeping your bedroom and the communal areas of your flat clean and tidy. 

The housekeeping team will regularly spot check each Kitchen to ensure that it is in an acceptable condition.  Warnings resulting in a charge will be incurred if your flat is not kept clean. 

Your flat folder contains a cleaning guide providing useful tips on how to clean and what to use. 

There are six laundries on site located at;  

• Glasney View H 
• Glasney Parc E 
• Glasney Parc J 
• Glasney Parc K 
• Glasney Parc L 
• Glasney Parc N 

On your arrival you will receive a laundry card in your key envelope pack.  Cards can be loaded with credit either online or over the phone.  Any issues with the laundry card or a washing machine should be reported to Circuit immediately. The number to contact is on the laundry card. 

If you bring your own Television with you will require a license. If you are watching TV over the Internet read the guidance on the TV Licensing website. Any television and DVD provided in the communal areas are already covered.

Please secure your bike in one of the sheds located in Glasney View.  

Do not store your bike in your flat corridor as this would be a fire hazard and could be removed during fire checks. 

When you lock the door from the inside it will mean that no one can get into your room without a key.  When you pull down the handle it unlocks the door, which can give the impression that you have not locked it from the inside. 

If the handle gets stuck when you have locked the room from the inside don’t panic. Slap down the handle with a bit of force – this should free the lock and is should work after this.  

If you have any problems please contact the halls team on 01326 253503 or email halls.help@fxplus.ac.uk.  

You can sign out a temporary key or fob from Glasney Lodge reception.  You will need to return the key within the week if you find your original key or fob.  If the temporary key or fob is not returned there is a charge of £25 per key and £10 per fob. 

The Compass is a student information service, which offers help and advice on any aspect of university life whether you have a quick query or require specialist support.  

Due to the coronavirus covid-19 pandemic, The Compass service is currently available online, by phone (01326 370460) or by email. The service is available form Monday to Friday, 9am until 5pm

You can log your enquiry anytime and anywhere and view our Frequently Asked Questions through The Compass online portal, email us at: studentservices@fxplus.ac.uk or telephone us on 01326 370460. 

Some services usually offer a range of weekly drop in session in the Compass at the Penryn Campus. 

Currently, due to Covid-19 regulations, there are no physical drop-in sessions available however many services are available online and via Microsoft Teams to discuss support needs.  

The Social Street area (on Level 0 of The Exchange) is available for students to book a stall to promote their sport or society; to raise money for a charity; or to fundraise or generate feedback for a course project. If you would like to book a stall in the Social Street at the Penryn Campus, please complete the booking form. 

Bookings for the Social Street space are overseen by the Campus and Commercial Events team. If you have any questions please email: hospitality@fxplus.ac.uk.  

You can view or download a map for Penryn and Falmouth Campuses by visiting: Falmouth Campus and Penryn Campus. 

ease visit the local Cornwall council’s map which highlights a range of amenities in Penryn, Falmouth and extending to local areas. www.cornwalls.co.uk/maps/Penryn. 

There is a lot of information online regarding the Covid-19 Coronavirus outbreak.  

General latest guidance can be found at the following sites: 

• Gov.UK website 
• Public Health England (PHE) 
• Foreign and Commonwealth Office 
• The World Health Organization 

For specific information relating to your studies, please visit: 

Falmouth students 

https://www.falmouth.ac.uk/coronavirus-advice-guidance

Exeter students 

https://www.exeter.ac.uk/coronavirus/

Both sites have a range of useful and important links and Frequently Asked Questions. 

For routine enquiries about the University response to the situation, please contact our Coronavirus Information Line on 01326 370402. You can also email  coronavirus@fxplus.ac.uk. 

If you are self-isolating then please tell us by emailing  Rapidresponse@fxplus.ac.uk  

You can still access wellbeing support, whether you are on or off campus by contacting Student Support 

• Monday to Friday, 9am – 5pm, 0132625 5341 or Studentservices@fxplus.ac.uk  
• Evenings and weekends, Glasney Lodge, 0132625 3503. 

These are: 

• A high temperature – this means you feel hot to the touch on your chest or back (you do not need to measure your temperature). 
• A new, continuous cough – this means coughing a lot more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual). 
• a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal 

To protect others, stay at home and DO NOT go to places like a GP surgery, pharmacy or hospital. 

Contact the Rapid Response Team to discuss your symptoms and whether you require a Covid test 

Use the 111 online coronavirus service to find out what to do. 

Read the latest health advice from the NHS. 

For information relating to learning and teaching during the Covid restrictions, please visit the below dedicated web pages.  

Falmouth students 

https://www.falmouth.ac.uk/coronavirus-information

Exeter students 

https://www.exeter.ac.uk/coronavirus

Yes. To support enquiries related to the Coronavirus Covid-19 pandemic we have set up a dedicated information line and email address.  

Contact: 

Email: coronavirus@fxplus.ac.uk  

You can phone the Coronavirus team on 01326 370402 

Our opening hours are Monday to Friday 9am to 6pm and Saturday 10am to 2pm

If you are based in  Penryn,  the closest supermarket to the Penryn Campus is ASDA, Lidl and Sainsbury’s. 

If you are based in  Falmouth, the nearest supermarkets are Tesco -  situated near The Moor, and a Tesco Metro located at Maritime Events Square.  

To get to ASDA you can walk from the Penryn Campus via the Penryn Industrial estate which is roughly 15 mins walk. There is also a free ASDA bus which runs every Monday and Thursday – please see FAQ ‘When are the free buses to ASDA?’ 

To get to Lidl or Sainsbury’s you can walk from Penryn campus which is 30-45mins. You can also use the U1/U2 bus service route which stops just outside Lidl and Sainsbury’s. 

If you are based in Falmouth, the nearest supermarkets are Tesco’s situated near The Moor, and a Tesco’s Metro at Maritime Events Square. You can also catch the U1/U2 bus service route which both have bus stops just outside of Lidl or Sainsbury’s supermarket.