Logging A Fault Or Requesting A Service Using The ‘Planon Live’ App

minute read

Table of Contents

  1. Logging a fault
  2. Order Details

1. Logging a fault

  • Select the Orders Tile (On the Bottom Row)
  • You will see your Logged, Open & Completed Orders
  • Click an Order to see the details
  • Click Log Fault or Request Service
  • Click the order group type applicable e.g. Electrical & Lighting

2. Order Details

  • Select & Provide the details of your order or request
  • Select your Order Type
  • Select the Property
  • Provide More Details including a description of the location
  • Add a Photo