Non-medical helper DSA rates – Falmouth Exeter Plus
(FX Plus)
Rates last updated: 11/06/2025
FX Plus provides NMH support to students studying on campus at Falmouth University and the University of Exeter in Cornwall.
| Role Band 4 | Rate | VAT | Total | In-person | Distance | Remote |
| Specialist Mentor – Mental Health Difficulties (MH) | £59.80 | n/a | £59.80 | available | unavailable | available |
| Specialist Mentor – Autism Spectrum Conditions (ASC) | £59.80 | n/a | £59.80 | available | unavailable | available |
| Specialist one-to-one Study Skills and Strategy Support – (SpLD) | £59.80 | n/a | £59.80 | available | unavailable | available |
| Specialist one-to-one Study Skills and Strategy Support – Autism Spectrum Conditions (ASC) | £59.80 | n/a | £59.80 | available | unavailable | available |
Falmouth Exeter Plus (FX Plus) is a NMH support provider for students of Falmouth University and the University of Exeter in Cornwall. We can provide in-person or remote support to these two universities only.
Interim Support
FX Plus would request that needs assessors recommend in their reports:
- that all interim funding costs are reimbursed to FX Plus by Student Finance, on provision of an invoice and supporting documentation.
- that student support continues with FX Plus provided the student is satisfied with the interim support they have received.
Contact Details
For more information about our Accessibility team, see our web pages:
- Falmouth University: Disability Support
- University of Exeter: Disability advice and support in Cornwall
Complaints Policy
If you need this guidance in another format, please let us know
If you have a complaint about our services or one of our support workers, please first try to resolve it informally by talking to the person concerned.
If you do not feel comfortable doing this, you can contact us by email, phone, text or letter:
- email: nmhsupport@fxplus.ac.uk
- phone or text: 01326 370 460
- address: DSA Support Team, The Annexe, Tremough Campus, Penryn, Cornwall TR10 9FE
If you are not happy with our response, please contact the Accessibility Service Manager who will investigate the matter.
- email: accessibility@fxplus.ac.uk (FAO the Accessibility Service Manager)
- phone or text: 01326 370 460
- address: Accessibility Service Manager, The Annexe, Tremough Campus, Penryn, Cornwall TR10 9FE
If you are not satisfied with our response, you may wish to go back to your funding body.
Further Information
Campus Accessibility
- Accessible buildings and routes: Falmouth University.
- Accessible buildings and routes: University of Exeter in Cornwall.
- General information about visiting our campuses and campus maps.
- Staff, students and visitors are encouraged to use public transport where possible but Blue Badge holders may apply for a car parking permit on Penryn campus via the Car Parking portal. Find general information about driving and parking here.
- Accessible accommodation is available on campus. Students should contact Accessibility for further information.
- There are a limited number of portable hearing induction loops available to borrow and some lecture theatres are equipped with Infra-Red assisted listening systems. Students should contact Accessibility to discuss further.
- Lecture capture is available in some University of Exeter rooms and lecture theatres and some Falmouth University lectures are available to watch again on Teams video. However, this cannot be guaranteed.
Digital Inclusivity
Assistive technology
- Microsoft Office 365 is available to all students: see the ‘Accessibility tools for Microsoft 365’ and ‘Accessibility tools for neurodiversity’ webpages for guidance on using the accessibility features in Word, PowerPoint, Excel and more.
- Students are also encouraged to try out these Free apps and tools for neurodivergent students.
Alternative formats
- Students of Falmouth University can convert files to alternative formats using the Blackboard Ally tool.
- Students of the University of Exeter in Cornwall can convert files to alternative formats using the SensusAccess tool.
The Library
- There are libraries on both Penryn and Falmouth campuses.
- The Campus Libraries webpage has detailed information about both sites, including accessibility features and a limited range of inclusive learning equipment which can be borrowed.
- Borrowing, renewing and requesting items: most standard items are borrowed for a week but automatically renew one week at a time unless requested by someone else. Students with Individual Learning Plans may be offered extra accommodations on a case-by-case basis.
- The Library has a large and growing collection of ebooks. The librarians can advise on the different formats and their accessibility features.
Support for students
Accessibility
Reasonable adjustments and ILPs (Individual Learning Plans)
- The Accessibility team supports students with disabilities, health conditions or learning differences before and during their courses. This includes advice about DSA and the creation of ILPs containing reasonable adjustments on their courses.
- Contact them here:
- Falmouth University: Disability Support
- University of Exeter: Disability advice and support in Cornwall
Study Skills Support
- Students can book 1:1 sessions with the following teams:
- ASK: Academic Skills: online/at Penryn campus/at Falmouth campus.
- English Language Skills: online/at Penryn campus/at Falmouth campus.
- Academic Librarians: online.
Wellbeing
- The Wellbeing team provide advice, support and signposting to students with emotional, psychological and mental health difficulties. They also run stress and wellbeing workshops.
- Students can access Spectrum Life for free online wellbeing support.
The Student Helpdesk
The Student Helpdesk is a student information service that offers help and advice on any aspect of university life (quick queries or signposting to specialist support). It is available online, in person and by phone, webchat and email.
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