Parents & Caregivers

We have curated a number of frequently asked questions for parents and caregivers of young people attending either Falmouth University or University of Exeter. If you are unable to find an answer to your question, please contact the Compass helpdesk via email (thecompass@fxplus.ac.uk).

Question	Category	Tags
My young person will not declare their disability – can I speak to you about them?	Accessibility and Disability Support	Tags: Disability
My Young person won’t read emails or answer the phone – Can you send me the information?	Accessibility and Disability Support	Tags: Consent, email
How does my young person apply for DSA?	Accessibility and Disability Support	Tags: applying for dsa, DSA
My young person has autism. Do you have any specific guidance or support for us?	Accessibility and Disability Support	Tags: Autism, Inclusion
My young person has dyslexia, ADHD, or another specific learning difference. Do you have any specific guidance for us?	Accessibility and Disability Support	Tags: autis, neurodiverse, SpLD, support
Is there security on campus all the time?	General Information	Tags: safety, Safezone, security
What facilities are there on campus for my young person?	General Information	Tags: facilities, laundry, shop, showers
What provision for Faith & Spirituality is there at University?	Faith and Spiritual Support	Tags: failth, pastoral, religion, spirituality
How does my young person get medical help?	Health and Wellbeing	Tags: dentist, medical, pharmacy
Can students bring their cars to university?	Travel and Transport	Tags: car, parking
Where can I find the term dates?	Course Administration	Tags: Term dates
I’m worried I can’t get hold of my loved one.	Health and Wellbeing	Tags: concern, contact, Worried
What support do you offer for students at university?	Health and Wellbeing	Tags: help, support, wellbeing
Will you speak to me about my loved one?	Health and Wellbeing	Tags: Concerned parent, Consent, support
My young person needs counselling – will the University provide that?	Health and Wellbeing	Tags: counselling, University support. welfare
Will you keep an eye on my loved one and let me know if there is a problem?	Health and Wellbeing	Tags: concern, loved one, parent
My young person cannot find private accommodation in Falmouth or Penryn for next year – can you help?	Accommodation	Tags: housing, private sector, renting
When will my young person get their deposit back after they leave University accommodation?	Accommodation	Tags: accommodation deposit, refund
My young person does not live in university accommodation but is having problems with their landlord/private letting agency. Can you help?	Accommodation	Tags: private accommodation
Can my young person park their car near their flat on campus?	Accommodation	Tags: campus parking, car park
Are there single gender flats available in the University accommodation?	Accommodation	Tags: single gender
When is graduation?	Course Administration	Tags: graduation
Will you inform me if my young person is struggling with their grades or work	Course Administration	Tags: course info, marks
What does my young person do if they want to intermit, or withdraw from their course	Course Administration	Tags: intermit, transfer, withdraw
What does my young person do if they want to defer their place?	Course Administration	Tags: application, defer
What academic support is available for my young person?	Learning Skills and Study Hub	Tags: academic support
Can my young person change their course if they are unhappy?	Course Administration	Tags: change, transfer
Will my young person have a personal tutor? Can I speak to them?	Course Administration	Tags: personal tutor, support
My young person’s student Loan isn’t enough to cover living costs. What financial support is available to them?	Funding, Fees and Financial Support	Tags: fees, Finance, funding, loan
What do we do when we get the DSA2 letter through? Will you contact us?	Accessibility and Disability Support	Tags: DSA, dsa support

Concerned about a student attending Falmouth University or University of Exeter in Cornwall?

Raising Concerns About A Student

SafeZone is an app that allows you to quickly and easily make contact with the Safety and Support team whenever you’re on one of our campuses.

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My young person will not declare their disability – can I speak to you about them?

My Young person won’t read emails or answer the phone – Can you send me the information?

How does my young person apply for DSA?

My young person has autism. Do you have any specific guidance or support for us?

My young person has dyslexia, ADHD, or another specific learning difference. Do you have any specific guidance for us?

Is there security on campus all the time?

What facilities are there on campus for my young person?

What provision for Faith & Spirituality is there at University?

How does my young person get medical help?

Can students bring their cars to university?

Where can I find the term dates?

I’m worried I can’t get hold of my loved one.

What support do you offer for students at university?

Will you speak to me about my loved one?

My young person needs counselling – will the University provide that?

Will you keep an eye on my loved one and let me know if there is a problem?

My young person cannot find private accommodation in Falmouth or Penryn for next year – can you help?

When will my young person get their deposit back after they leave University accommodation?

My young person does not live in university accommodation but is having problems with their landlord/private letting agency. Can you help?

Can my young person park their car near their flat on campus?

Are there single gender flats available in the University accommodation?

When is graduation?

Will you inform me if my young person is struggling with their grades or work

What does my young person do if they want to intermit, or withdraw from their course

What does my young person do if they want to defer their place?

What academic support is available for my young person?

Can my young person change their course if they are unhappy?

Will my young person have a personal tutor? Can I speak to them?

My young person’s student Loan isn’t enough to cover living costs. What financial support is available to them?

What do we do when we get the DSA2 letter through? Will you contact us?