Support for interrupting, intermitting, and withdrawing students

  1. Students retain library access for the period that IT accounts are active.  
  1. The Helpdesk (Compass) offer a full, normal service, providing signposting and first line advice by phone, through Compass Online and by email.   
  1. Student Support, Accessibility, Inclusive Learning, ASK, Languages EAP (English for Academic Purposes) and the Chaplaincy offer a reduced service based on:  
  • planning with the student to manage a temporary cessation of any ongoing work/relationship with them, including agreeing a plan for supporting their return to study
  • supporting a managed approach to return to study (in line with any agreed plan)
  • and responding to general phone and email enquiries during the period of the intermission/interruption.   
  1. Where a student seeks support after they have formally withdrawn from their university course, Student Support, Accessibility, Inclusive Learning, ASK, Languages EAP (English for Academic Purposes) and the Chaplaincy will offer a reduced service based around planning with the student to manage the closure of any ongoing work/relationship with them and supporting them to access appropriate external sources of support.