Information on Self-Isolating

This information is for students living in university accommodation who need to self-isolate. Please note that as per Public Health England guidelines you must not leave your flat during the period of isolation. If you have any queries or concerns please contact Glasney Lodge on 01326 253503.

Any students displaying symptoms should contact the Rapid Response Team on 01326 370402. Further information can be found here:…

All students in Glasney Student Village and Packsaddle Hill please refer to the information on this page. All other halls have their own on-site teams offering support so please contact them individually for further information on their procedures and how they can support you:

  • Tuke House and Treliske Halls should contact Sanctuary Students
  • The Quarry and The Sidings should contact CRM Students
  • Ocean View and Maritime Studios should contact Hello Student

Catered Halls

If you are in catered halls, food provisions will be delivered to your flat front door Monday to Friday. These provisions, a breakfast and evening meal, are made fresh and delivered daily between 5pm and 6.30pm.

If you need to order food from the shop for the weekend, please make sure you do so before 4pm on Friday to ensure our team has time to prepare it. To order food from the shop for weekends, please click here.

Food will be dropped off outside your flat door. Staff will knock on your door at delivery times but will not enter the flat so please check outside your flat doors.

You will also need to complete a form to submit any allergens and dietary requirements. To complete the form click here

Self-Catered Halls

During isolation you can order a retail package through the online portal. To order click this link.

The campus shop has an online ordering facility for all students in isolation. If you need to order food please make sure you do so before 4pm to ensure our team has time to prepare it. Retail orders will be delivered between 4pm and 5pm daily.

All food orders will be dropped off outside your flat door. Staff will knock on your door at delivery times but will not enter the flat.

Please remember to add any allergens or dietary requirements to your online order.

Fire Alarms

In the event of a fire alarm you must still evacuate the building as normal. However, we would ask that when you evacuate you remain distanced from other block members and make yourselves known to the responding staff member. Please ensure you are wearing a face covering.

First Aid/Medical Assistance

We will of course continue to provide this for all residents. If you need first aid support please call Glasney Lodge on 01326 253503 and explain to the receptionist that you are in an isolating flat and require assistance. Staff will attend with appropriate PPE.


As per Public Health England guidelines you must not leave your flat during the period of isolation. This means that the shared laundry facilities will not be available to you. If you require detergents to enable you to hand wash any clothes, please contact Glasney Lodge and we will arrange for some to be dropped to you.

Should you require a change of bed linen during the isolation period, please email who will supply an emergency bedding pack to be returned at the end of your isolation period.


Only essential works will be carried out in your flat during your isolation period. Please continue to log any issues via and, as usual, we will filter them and attend essential jobs only and pick up the rest when your isolation ends.


If you require prescriptions during your isolation, please contact your pharmacy and inform them you are self-isolating. They may be able to arrange delivery to Glasney Lodge and we will drop it to your flat.

Rubbish and Recycling

Specific collections have been arranged for your flat at 11am on Mondays, Wednesdays and Fridays. Please place any items for disposal into black bags and place them outside your flat door shortly before 11am on the days listed. We will not be able to recycle any of your items during the isolation period so put everything in black sacks. Please double bag the sacks, ensure they are not overloaded or too heavy and tie them at the top.

They will be collected by our caretaking team and disposed of according to guidelines. If you need more bin bags please email and we’ll drop them to you.


Post and packages will be dropped inside your flat door on Monday, Wednesday and Friday mornings.

ResLife Team

Please make sure you like/follow the ResLife social media feeds and to find out what events are going on online.

If you have any other questions, please contact Glasney Lodge on 01326 253503 or email