Accessibility Statement

This accessibility statement applies to the Falmouth Exeter Plus website. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 500% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • use the ‘Skip to content’ link to avoid your screen reader having to reread the navigation menu
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (or text reader such as Selection Reader Chrome extension).

We’ve tried to make the website text as easy as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. Please also see our Assisitive technology overview to find out more about the accessibility features in different programs, apps and devices.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • There are some contrast errors which may impact users with low vision.
  • Some HTML heading structures do not start at the right level which may confuse screen reader users.
  • Some older PDFs are not fully accessible to screen reader software.
  • Some older documents and PDFs do not have alternative text for images
  • Some form controls do not have a corresponding labels.
  • Campus maps which have issues with poor contrast, lack of appropriate tagging and no language set.
  • A small number of pages or documents contain links to resources that no longer exist.
  • Some old PDFs are untagged.
  • Some videos have not had captions added but the captions automatically generated by YouTube can be turned on.

Feedback and contact information

Please contact us using our webform if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille. You will get a confirmation within five working days that your form has been received and a full response within 20 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us using our webform. You will get a confirmation within five working days that your form has been received and a full response within 20 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Falmouth Exeter Plus is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now. The law calls these exemptions.

PDFs and other documents 

Some of our PDFs that are not essential to providing our services were published before 23rd September 2018. Any new PDFs or documents we publish will meet accessibility standards. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards. 


Our website has PDF maps. Where there is a map, the information being displayed is available in an alternative format. For example, there are links to AccessAble Guides with photos, text directions and contact details for a wide range of buildings and routes on both campuses.

What we are doing to improve accessibility

We have developed an entirely new, accessible website which should resolve many of the contrast issues and old document errors from the previous website.

We are developing templates for content that meet web accessibility standards and will enforce their use across the website through content checklists and the in-house style guide.

We have employed a full-time web developer to assist in resolving accessibility issues.

Third-party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the third party to improve its accessibility. This may include: 

  • Links to external websites 
  • Content/functionality on our website 
  • Content hosted on other websites, such as social media sites. 

Preparation of this accessibility statement

This statement was prepared on 25th August 2020. It was last reviewed on 8th October 2021.

Other Accessibility Statements